Customer Service Front Desk
Resume:
Summary
‘Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in
working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
© VIP Sewices © Clear Communication
'® Social Media Networking * Problem Anticipation and Resolution
© Dining Reservations © Originality and Creativity
'® Promotional information
Experience
CONCIERGE 03/2023 - 05/2023
Jeterson inn - Southem Pines, NC
‘© Acknowledged and greeted quests entering or leaving building, promoting pleasant environment,
© Maintained guest privacy and building reputation by keeping information confidential
Answered quest questions regarding local area, facifties and amenities
Took reservations from patrons by phone or oniine.
* Eqpiained how TV remote, heating/cooling. WiFi access and locks worked to hotel guests.
Handled mail and package delveries, keeping items secure,
© Delvered exceptional service to every customer through active engagement, effective Istening and
well-developed interpersonal skils.
© Bult and maintained productive relationships with employees.
FRONT DESK AGENT 10/2022 - 01/2023
Jeterson inn - Southem Pines, NC
Greeted incoming quests warmly, issued room keys and shared information on policies and amenities.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered telephones and greeted visitors to assist, answer questions and direct.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Responded to inquiries and room requests made online. by phone and via email
© Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concems
developing creative solutions to guest concerns.
'* Handled payment processing and provided customers with receipts and proper bills and change.
© Input customer date into reservation systems and updated to reflect room changes.
© Supervised daily operations of hotel front desk in absence of manager.
ANIMAL CARE ATTENDANT 07/2022 10/2022
Rockingham shelter - Rockingham, NC
© Fed and watered animals and and interact with animals
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