Sarah Altland

ad3gi8@r.postjobfree.com

York, PA 717-***-****

PROFESSIONAL SUMMARY

I am a creative and versatile collaborator with direct patient care, marketing, admissions, insurance, and CRM experience. I am eager to use my communication, organization/time management skills, clinical knowledge, customer service experience, and utilization review skills to make a switch towards the Human Resources field or within an operational role.

EDUCATION

Master of Business Administration

Fitchburg State University Fitchburg, MA- Aug. 2022

Bachelor of Science in Therapeutic Recreation Lock Haven, PA- May. 2013

Lock Haven University. Psychology Minor

Associates of Applied Science in Occupational Therapy Assistant Enola, PA- May. 2015 Central Penn College. Summa Cum Laude Honors

EXPERIENCE

Rehab Liaison

Encompass Health

York, PA 08/2022 - present

●Develop call plans, effective strategies, and weekly/quarterly plans to drive volume and sales using the referral development system (RDS).

●Utilizes customer relationship management systems (CRM) for tracking, creating, and monitoring liaison territory management, referrals, and activities.

●Understands healthcare operations, legal guidelines, and marketplace trends to identify new business and drive sales.

●Develop relationships with non-profit organizations and utilizes clinical outcomes to proactively educate the community

●Remote work experience doing insurance, documentation, chart, and utilization reviews with multiple referral software systems including Ensocare, Epic CareLink, and PatCom.

●Demonstrates organization and ability to multitask, scheduling appointments in a timely fashion while managing various liaison assignments.

●Full cycle recruitment of referrals to patient admissions through data analysis, patient qualifications, implementing insurance authorizations, and scheduling marketing events.

Occupational Therapy Assistant (COTA/L) York, PA

WellSpan Surgery and Rehabilitation Hospital 02/2018- 08/2022

Assisted the Occupational Therapist in the implementation of the plan of care through assessments, outcome measures, caregiver training, therapeutic procedures, reviews, chart audits, and the use of evidence-based practice treatment models for patients.

Member of the WellSpan system-wide journal club for educating staff on up-to-date evidence-based research, new hire orientation, and the OT stroke outcomes group.

Collaborated with the interdisciplinary team to obtain optimal patient outcomes by attending interdisciplinary team meetings, patient care reviews, and providing mentorship opportunities to other staff members.

Proficiently collected data and documented using EMR system for daily notes and progress notes, accurately representing treatment sessions provided and highlighting therapeutic necessity.

Highly proficient in Microsoft Office suite, including excel, PowerPoint, remote communication tools, and EMRs.

Performed detailed and supportive education to patients, families, and caregivers regarding plan of care, therapy session and goals, procedures, and conducted caregiver education sessions for home readiness.

Occupational Therapy Assistant Mechanicsburg, PA

LifeCare Hospitals of Mechanicsburg 08/2015 - 02/2018

●Assisted the Occupational Therapist with patient treatments, assessments, documentation, updating progress goals, conduct chart audits, and managing large caseloads

●Oversaw the safe patient handling education class to prevent staff injury and preserve good body mechanics and ergonomics with patient transfers and attended professional training and development.

●Demonstrated high customer satisfaction, professionalism, and ability to de-escalate any patient, rehabilitation professional, or coworker complaint appropriately

SKILLS

EMR systems Referral Systems Microsoft Office

Training and Development Google Suite LinkedIn

Group Facilitation Customer Service Sales Management

LICENSE/MEMBERSHIP

●National Board of Occupational Therapy (NBCOT), PA licensed Occupational Therapy Assistant

●Member of the Career Services Advisory Council at Central Penn College

●Member of the York Young Professionals group

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