Abdiqani Dore

647-***-**** ad3ghb@r.postjobfree.com Edmonton, AB Abdiqani Dore LinkedIn Profile

Summary of Qualifications

●3+ years of experience providing customer support in various organizations.

●3+ years of experience providing customer support in the warehousing, social services and oil & gas.

●Experience working in high volume, fast paced environments. Fulfilled an average of 80 orders per day ensuring that they were correctly sent to delivery platforms.

●Achieved 96/100% on a project discussing interpersonal communication skills.

●Self-driven and motivated; secured highly desirable field placement assisting high risk youth.

●Empathetic communicator with the ability to inspire growth.

Education & Certifications

Community Worker Outreach and Development Diploma

Sandalwood Heights Secondary School Diploma, H2S Alive First Aid Fall Protection Confined Space CSO CSTS 2020 Fire Watch, Google IT Support Professional Certificate

Technical Skills

●Windows, Android, iOS, Mac OS, Linux

●Microsoft Office 365, SharePoint, salesforce, CRM

●VMware, Google Workspace, Packet Tracer

●Agile, Waterfall, Scrum

Work Experience

Junior IT Analyst April 2021 – July 2023

RBC Toronto, Ontario

●Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems

●Troubleshoot and problem solve core service and support challenges while applying best

●Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting

●Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications

●Configure and support PC and IoT device hardware

●Manage an organization’s computers and users using Directory Services, Active Directory, and OpenLDAP

●Learn how to lay the foundations for successful Agile projects using methodologies and tools such as Scrum, Kanban

●Develop a complete understanding of the Agile project management lifecycle, key techniques and deliverables

Customer Support February 2019- April 2021

Rogers Toronto, Ontario

●Respond to customer inquiries and complaints via phone, email, or chat

●Resolve customer issues and escalate complex cases to senior management

●Maintain accurate records of customer interactions and transactions

●Develop and maintain positive relationships with customers to ensure customer satisfaction and loyalty.

●Collaborate with other departments to ensure timely and effective resolution of customer issues.

●Identify opportunities for process improvement and provide feedback to management

●Train new customer service representatives on company policies and procedures

●Monitor customer satisfaction metrics and provide regular reports to management.

●Participate in customer service projects and initiatives to improve overall customer experience.

●Stay up to date with industry trends and best practices in customer service

Bolton Honda 2016-2019

Customer relation specialist

●Maintained customer records by updating account information.

●Resolved product or service problems by clarifying the customers complaint; determining the cause of the problems; selecting and explaining the best solution for the problems; expediting correction or adjustment; following up to ensure resolution.

●prepared product or service reports by collecting and analyzing customer information.

●contributed to team effort by accomplishing related results as needed.

●Utilized Excel to log and verify order details for more than 400 orders per day.

February 2021- Present

INSTRUCTOR THERAPIST (Volunteer)

●Communicate with the youth that are involved in community engagement activities and movements for the organization.

●Work directly with supervisor

●Practice and improve in communication skills as well as written skills.

● Provide knowledge of skills learned in community development and implicating them.

Skilled Labourer March 2021- June 2022

Mikisew Group of Companies- Fort Hills, AB

Follow instructions from supervisor to perform manual labor task.

Report issues with equipment or unsafe conditions

Work effectively to meet or exceed productivity goals while maintaining high quality standards.

Using threading equipment, thread pipe

According to task criteria, choose the kind and thickness of the pipe relevant materials.

Keep an accurate head count of all personnel on location, ensure that work areas under employee responsibility appear professional and are in good repair.

Set up generators and water pumps.

Maintain a safe work environment, maintain good personal safety record, report any unsafe conditions or equipment.

June 2022- November 2023

Safety Technician

HSE integrated Fort McMurray, Alberta

Assess potential workplace hazards and make sure 100% of regulations are being followed by all staff.

Monitor safety program compliance for up to 15 workers in a rotating schedule ensuring overall safety.

Perform site safety measures; tape off areas that are hazardous in dozens of areas ensuring that all incidents are reported in 24hr logs.

Collaborate with a team of other 50 HSE professionals to assess adverse working conditions.

Labourer (assembled a team together and worked in firebag to assist with HSE integrated with their daily routines

Loading trailers full of equipment and unloading at dump site

Forklift heavy equipment into dump site to avoid any injuries.

Perform daily checks on site to ensure all equipment is properly stored.

Ensure compliance to companies, clients and legislated safety policies and procedures.

Physically fit, capable lifting 75lbs or more

Working with groups and obtaining great attitude and leadership skills

Operating Ford truck on work site when called to different work areas.

Lead team meetings and discuss tool box with crew.

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