Objective

Seeking a customer service representative position where I can use my experience and communication skills to handle customer complaints and queries and deepen the relationship with customers.

Abilities

20 plus years of customer service experience

30 yrs. plumbing.

Sales (outside sales & Health & Life Insurance)

Scheduling work orders

Supervisory

Basic computer skills, cashier, money handing

Time management

Employment History

06/2020 - 06/2023

Delivery Driver

Pizza Hut, Sun Valley, NV

Checked all orders before delivery to ensure that the correct product had been made, and charges were accurate. Delivered items to customers.

Managed cash and card payments upon delivery, as needed.

Remained up to date with the restaurant's promotions and informing customers of these accordingly.

Anticipated and responded to customers' queries and complaints.

11/2018 - 06/2020

Cashier

McDonalds, Sparks, NV

Collected payments whether in cash or credit.

Issued receipts, refunds, change.

Cross-sell products and introduced new ones.

Resolved customer complaints, guided them, and provided relevant information.

Greeted customers when entering or leaving the store.

Maintained clean and tidy checkout areas.

Tracked transactions on balance sheets and reported any discrepancies.

08/2016 - 11/2018

Cashier

Del Taco, Reno, NV

Collected payments whether in cash or credit.

Issued receipts, refunds, and change.

Redeemed stamps and coupons.

Cross-sell products and introduced new ones.

Resolved customer complaints, guided them, and provided relevant information.

Greeted customers when entering or leaving the store.

Maintained clean and tidy checkout areas.

Bagged, boxed, or gift-wrapped packages.

03/2018 - 06/2018

Caregiver

Lend a Hand, Reno, NV

Provided clients with assistance as needed, helping with bathing and other personal hygiene activities. Assisted clients with physical activities, such as walking, getting in and out of bed, dressing and climbing stairs.

Performed agreed-upon household duties for the client, including running errands, light cleaning, cooking, and laundry.

07/2013 - 02/2014

Bus Driver

Brookdale Senior Living, Sparks, NV

Drove residents to medical, dental and hair appointments.

Helped in the lunchroom by pouring coffee and cleaning tables.

06/2008 - 06/2014

Salesman

Colonial Life, Reno, NV

Life insurance sales, customer service. Straight commission.

12/2009 - 02/2010

Sales Representative

Dr Rooter, Reno, NV

Provided excellent sales and customer service.

04/2006 - 04/2008

Warehouseman/Customer Service

Western Nevada Supply, Reno, NV

Worked in warehouse and provided customer service to the retail public and wholesale business in the Northern Nevada area.

05/2004 - 04/2006

Quality Control Manager

Express Plumbing, Reno, NV

Oversaw daily operations for approx. 140 working crew members at main shop and making sure all material was correct and ready to go into field operations. This was all done for new construction. Also set up Prefab assembly zone to expedite work in the field. In charge of supervision of 10 employees at main shop.

Education History

Vocational

Vocational School Certificate

Reno, NV

Occupational Licenses, Certificates and Training

07/2011

OSHA Certificate

OSHA

09/2010 Project Management Essentials

UNR

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