Derek Haffey

*** ******* **.

Painesville, OH ***77

Phone: 440-***-****

E-mail: ad3gh0@r.postjobfree.com

Overview

Having worked for several managed service providers and being a contractor in many different forms of business has given me the ability to be versatile and eclectic in all forms of IT and management. I have worked with large scale, multiple country infrastructures such as General Electric, and small companies under 100 employees. I feel that these experiences give me an edge as to the IT needs of any size or type of company.

Education

Cleveland State University

Lakeland Community College

Technologies

Desktop Systems

• Windows XP, 7, 8, 8.1 and 10

• Ubuntn, Lubuntu and SuSe Linux desktop systems

Server Systems

• Windows Server 2003, 2008(R2), 2012(R2), SBS (2003, 2008 and 2011), 2016

•RedHat Linux

• VMWare ESXi 5, 5.5, 6, 6.7

• HyperV Server 2016

• Citrix XenServer 7.x Std.

Utilities and Other Known Technologies

•Linux Openfiler and Microsoft iSCSI

•Office 365 management and migration

•Watchguard, Sonicwall, pfSense, Sophos, Untangle and Astaro Firewalls

•Active Directory and Group Policy

•WSUS (Windows Server Update Services)

•Basic Powershell, Command Line and Bash

•Other virtualization utilities such as P2V, Vmware Player

•Microsoft TMG (Threat Management Gateway)

•Site to Site VPN hardware appliances, Microsoft CHAP and CHAP v2 and Open VPN

•IIS, SSL administration, DNS and DHCP

•SQL maintenance and installation

•Exchange Server 5.5, 2000, 2003, 2007, 2010

•ServiceNow ITIL

Oct 2019 - Current

Freelance IT

Greater Cleveland

●Assist various clients with various tasks from server maintenance, switch replacement, POS printers and registers etc via Work Market app.

●General troubleshooting of peripherals such as printers, copiers, servers, workstations, voip phones, etc…

●Perform software and firmware updates as requested.

Feb 2019 - Oct 2019

UH Hospitals (Medasource Contractor)

Cleveland, OH

Cardiology Applications Support Analyst

• 1st level of support for Cardiology App Team answering emails, on-call pager, phone and routing work when appropriate

• Elyria, St. John, Parma, Ahuja, CMC and outpatient offices and hospitals

• Transfer studies to and from other partnered hospitals through Radiology interfaces using Sectra IEP and Nucleus.io

• Assist is supporting large collection of Cardio applications:

GE XPER, MUSE, Cardiolab, Centricity and DMS

Synapse

Siemens Syngo Dynamics

Heartflow

Paceart

• Create and lead vendor escalations for Cath, PEDS and Echo by collecting data, contacting vendors and assisting teams with reappointment info for Doctors using ServiceNow for tickets created by the UH helpdesk and resolving or reappointing as necessary.

July 2018 - Feb2019

Click IT

Chagrin Falls, OH

IT Contractor

Small managed service provider and in-house repair shop where I was responsible for the company’s and its client’s internal data and infrastructure. I was the Lead for firewall deploys for customers and managed and monitored client systems and servers through Solarwinds MSP management suite.

July2017 - July 2018

Starfish Computer Corp.

North Olmstead, OH

L2 Systems Engineer

• Responsible for clients onsite and remote IT needs including Server, Software and Workstations

• Worked with Tigerpaw Helpdesk and Continuum 24/7 NOC

• Worked primarily with VMWare, Windows Server and Datto backup systems where workstations, servers and switches consisted of primarily HP hardware

• Help customers manage VLAN environments for phones and PCs

• Certified in Digium/SwitchVox VoIP Systems

October 2016 - July 2017

ClickIT

Chagrin Falls, OH

IT Contractor

Small managed service provider and in-house repair shop where I was responsible for the company’s and its client’s internal data and infrastructure. I was the Lead for firewall deploys for customers and managed and monitored client systems and servers through Solarwinds MSP management suite.

November 2015-October 2016

General Electric (CompuCom)

East Cleveland, OH

Server Infrastructure Contractor

• Responsible for international servers, printers and multi national Lighting environment

• Leading migration efforts to GE Corporate split from Appliances due to sale of GE Appliances division

• Represent GE to Xerox for GE Lighting business vendor relations.

• Lead P2V of remaining physical servers to reduce waste footprint across all Lighting manufacturing facilities

• Use Cisco Network registry and Cisco IPAM to document and procure DHCP across all Lighting business.

• Assist in migration of DHCP from CNR to InterConnect (GE Corp solution for DHCP)

• Run ITIL reporting across Service Now helpdesk for GE Lighting Compute Team. Work HD tickets as required.

• Lead migrations of servers into GE Corp from Legacy GE Lighting and Appliances domain.

• Run utilization reports for all EMC Avamar, Celera and Data Domain environments for storage use and take over for GE Corp.

• Maintain Cisco UCS VMWare environment. Build servers for new APP deploys and upgrades.

• Goto server team lead for all of Nela Park. Assist new user onboarding into International Lighting L2 Compute Team for migration to GE Corp.

May 2015- November 2015

Lake Metroparks

Concord, OH

Network Administrator

• Responsible for 4 sites and hired to manage AD infrastructure and find flaws in Site replication between Windows Server 2008/2012 R2 and HyperV environment

• Manage email systems and all network related issues running behind a virtual Sophos appliance

Feb. 2013-May 2015

Boutique IT Solutions /Click IT

Northeast Ohio

IT Consultant

• Routine/preventative Maintenance for several NEO companies including POS system for Guiseppe's Pizza, legacy catering system for Embassey Suites Beachwood and several systems for Quail Hollow resorts

• Maintain and troubleshoot Windows SBS 2003, 2008, 20012 server and Hyper-V servers with 12 virtuals.

• Maintain, setup and troubleshoot Windows XP, 7 and 8 client PC’s in domain and non domain environments and Support of many different types of industry from: aerospace, manufacturing, accounting, attorney and doctors offices

• Responsible for several web servers (IIS6, 7 and 8), internally hosted DNS, purchase and installation of SSL certs and GoDaddy accounts, Managed services dashboard of about 30 clients and setup of new infrastructure for clients including Windows 2012 and Anywhere access of Windows Essentials.

Oct. 2009-Dec. 2012

Cleveland Clinic Foundation

Cleveland, OH

Network Consultant

• Critical Care support for ICU’s and OR’s for all CCF Hospitals and family health centers.

• Specific support for Cardiac Imaging programs: Syngo Dynamics, Syngo Imaging, TeraReacon, Syngo VIA

• On call holidays and weekends

• Maintain Non-Domain PC’s for doctors and critical care staff

• Approx. responsible for 1900 users and 700 PC’s

• Create Symantec Ghost Images for critical areas including Cath, Echo, OR’s and ICU’s

• Server maintenance for specified software above.

• Helpdesk, pager and phone support, including RSA VPN access on the weekends.

• Archiver support on OpenSolaris for all modality and studies. 6000TB SAN

• Troubleshoot Ultrasound machines.

• Structured Reporting go to person for Echo and PEDS

• Develop PEDS Cath report for billing to Epic system

• HL7 reconciliation of health care records for billing systems in EPIC from Syngo Dynamics.

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