DOROTHY GRAY

**** ******** *****, *******, ***********, 39206, US 601-***-**** ad3gff@r.postjobfree.com Provide over 16 years of customer service experience. Received an Associate of Arts Degree in Accounting, Associate of Science Degree in General Studies. Experience making 100+outbound cass,explaining benefits to Veterans. Experience preparing and revising correspondence, memoranda, report graphics and spreadsheets. Excellent verbal and written communication skills. Proficient in MS Office, Word, Excel and Powerpoint Accounting - Associate of Arts 2011

Hinds Community College - Jackson Campus Jackson, MS General Studies - Associate of Applied Science 2006 Hinds Community College Jackson, MS

GED 1995

Duling Adult Education Jackson, MS

Administrative

Spreadsheets

Customer Service

Databases

Expense reports

General Office

Tax Returns

Clients

Outbound calls

Inbound calls

Meetings

Graphics

Staffing

Quality

Agency

Associate-Account Management July, 2023 to July, 2023 Sutherland Healthcare Solutions Rochester, NY

Help customers by providing information and resolving any issues they may have. Collaborated with coworkers to assist customers and [Action]. Promptly and professionally responded to general inquiries from members, staff, and clients. Communicate with management in a clear and concise manner. Handled customer complaints and took the necessary steps to resolve their problems. Reservation Agent July, 2020 to August, 2020

Sitel Corporation Starkville, MS

Provided customers with availability and pricing information. Informed customers about availability, pricing, and discounts. Managed and closed reservation calls to increase bookings by maintaining a strong knowledge of resort products, services, and facilities. Coordinated with the front desk staff to maintain maximum occupancy. Handled reservations and answered questions from interested guests for a busy [Number]-room hotel. Virtual Tax Preparer October, 2022 to February, 2023 Liberty tax Virginia Beach, VA

Prepared a wide range of returns, including those for corporations, fiduciaries, gifts, individuals, and private foundations. Kept complete records of client tax returns and supporting documentation in secure areas. Completed and filed tax returns with local, state, and federal tax departments. Prepared tax returns, extensions, tax planning calculations, and write-ups for all types of organizations and entities, including individuals. PROFESSIONAL SUMMARY

EDUCATION

SKILLS

WORK HISTORY

Accredited Senior Secretary November, 2000 to December, 2016 Paralyzed Veterans of America - Texas Chapter Jackson, MS Answered incoming phone calls

Made 100+ outbound calls daily

Prepared memo for adjudication and pulled claim files Prepared and revised correspondence, memoranda,reports graphics and spreadsheets using various software package Monthly reports,Imprest fund reconciliation,Imprest fund form, balancing checkbook Tax Preparer/Night manager January, 2018 to February, 2020 Liberty Tax Terry Road Jackson, MS

Provided quality customer service

Prepared accurate returns for the customer to IRS

Checked status on returns for customers

Transmitted customers return to IRS for acknowledgment Printed and assembled the customer’s paperwork on their tax returns Provided checks as they came in clients

Maintained a check receive log

Program Support Specialist March, 2000 to November, 2000 Select Staffing Jackson, MS

Provide administrative support

Program support to clinical staff

Assisted in the development and coordination of training session/meetings Coordinated, developed and maintained computerized databases Research and Prepared documents for Quality Grants for the V A Sonny Montgomery Hospital Account Clerk I September, 1994 to February, 2000

Entergy Service Inc Jackson, MS

General Office Work

Batching

Pre-Audit invoices

Scanned Data

Processed Contracts

Maintained non-purchase order invoices,Purchase order invoices and employee expense reports Sample invoice reports, Duplicated Invoice Reports,Processed Recurring Check(retirement, child support, rental) Processed Special Handling checks(3-day turn around, same day checks,etc) Processed Traq files (bulk load files)

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