Service Representative Data Entry

KELLY NELSON

*** ******** ****, ***********, ** *6187 501-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

SKILLS

10-key proficient and type 50

wpm

Subject Matter Expert in AIRS

(Arkansas Integrated Revenue

System)

Troubleshoot minor computer

issues

Proficient in Microsoft Word, Excel

and Power Point

WORK HISTORY

04/2017 - 01/2019 Accounting Specialist I

JBS - Worthington, MN

Performed data entry

Update spread sheets daily

Process invoices for daily posting

Verify weights of trucks and trains

03/2015 - 03/2016 Accounts Receivable Supervisor

State of Arkansas - Little Rock, AR

Sales & Use Tax

Supervise staff of 7-14 personnel

Hire, train and evaluate personnel

Subject Matter Expert-Testing AIRS computer system during system updates

Monitor staff performance to ensure that goals are met Plan and prepare work schedules, and assign employees specific duties Approve or reject Penalty Waiver requests based on Arkansas Revenue guidelines.

11/2013 - 03/2015 Taxpayer Service Representative

State of Arkansas - Little Rock, AR

Withholding Tax Branch/Individual Income Tax

Assist taxpayers by telephone, by mail, and in person to provide information about their accounts

Processed W-2 submissions by numbering & entering taxpayer information into a spread sheet

Corrected W-2 files for errors before submission

Uploaded W-2 information (in MMREF-1 format) from discs into AIRS Refer unresolved customer grievances to designated department for further investigation

Corrected filed tax returns for errors and process corrected returns on-line Calculated penalties and interest on returns filed late. 11/2011 - 11/2013 Correctional Officer

State of Arkansas - Little Rock

Corporal

Supervised 30-150 inmates

Did random searches and shakedowns according to DCC Guidelines Conducted random security checks inside and outside the building for potential escape risks

Monitored resident's movements within the facility and watched for program misconduct

Generated daily report of events on the unit I was assigned Transported inmates as needed

Referred inmates for not following rules and regulations. 08/2007 - 11/2011 Taxpayer Service Representative

State of Arkansas - Little Rock, AR

Withholding Tax Branch/Individual Income Tax

Assist taxpayers by telephone, by mail, and in person to provide information about their accounts

Processed W-2 submissions by numbering & entering taxpayer information into a spread sheet

Corrected W-2 files for errors before submission

Uploaded W-2 information (in MMREF-1 format) from discs into AIRS Refer unresolved customer grievances to designated department for further investigation

Corrected filed tax returns for errors and process corrected returns on-line Calculated penalties and interest on returns filed late. 08/2002 - 08/2007 Taxpayer Service Representative

State of Arkansas - Little Rock, AR

Individual Income Tax

Confer with taxpayers by telephone, by mail, and in person to provide information about their returns and refund status

Reviewed Individual Income Tax returns for errors

Recalculated tax, penalty and interest following Arkansas Tax Code Corrected filed tax returns with errors and processed corrected returns on-line.

08/1996 - 08/2002 Secretary

Awnings by Design - North Little Rock, AR

Calculated weekly payroll

Prepared monthly Sales Tax reports

Assisted with sewing and installation jobs when needed Painted and eradicated graphics on awning covers

Minor repairs & maintenance on sewing machines

EDUCATION

Expected in 03/2024 Associates Degree: Applied Sciences in Software Development ITT Technical College - Little Rock, 2016, AR

National Technical Honor Society, GPA: 3.57, Multiple Honors and Highest Honors Awards

Multiple Outstanding Student awards

Perfect Attendance every semester

CERTIFICATIONS

First Responder and CPR Certified

ACIC (Arkansas Crime Information Center) Certified Carry and conceal permitted

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