Customer Service Support

Michael Seidelman

630-***-**** Aurora, IL **************@*****.***

CUSTOMER SUPPORT

Customer Service Record Keeping Data Processing

Professional customer support clerk with over 10 years of experience providing administrative support in an office setting. Experienced in assisting a variety of departments in various projects and tasks while maintaining a high level of customer service. Ability to learn new skills and provide excellent supportive services to any company.

WORK EXPERIENCE

Robert Half/Waubonsee Community College – Sugar Grove, IL Jan 2022 – July 2022

Wellness Ambassador (Contract)

Utilized handheld tablet and Cleared4 program to scan students and faculty into the building.

Educated visitors, students, and staff on existing Covid-19 policies and guidelines.

Ensured safety protocols were met and provided general campus supervision.

Provided visitor passes and assisted with directing to appropriate buildings and offices.

Maintained a clean and safe environment by frequently sanitizing and removing hazards.

Home Instead – Naperville, IL July 2021 – Sept 2021

Professional Care Giver

Provided companionship and conversation, meal preparation, medication reminders, incidental transportation to appointments.

Supported seniors with hands-on activities of daily living, including bathing, toileting and dressing.

Catholic Order of Foresters - Naperville, IL 1995 – 2017

Mailroom Clerk and Driver

Supported all office functions and colleagues across departments.

Sorted and delivered incoming mail and collected outgoing mail up to five times a day.

Operated Pitney Bowes mail insertion machine to ensure efficient mail organization and mailings.

Managed the Office Services Department handling all delivery orders.

Operated switchboard and directed an average of 20-40 inbound calls per hour.

Programmed both inserting and folding machines to handle and executed large mailing orders.

Weighed packages and letters to determine the postage needed using weigh scales and rate charts.

Answered customer questions by providing information on policies and procedures.

PROFESSIONAL SKILLS

Excellent Organizational Skills

Strong Attention to Detail

Familiarity with

Proficient Verbal and Written Communication

Ability to work independently and part of a team

Clerical Skills – Filing, Scanning, Faxing

EDUCATION

East Aurora High School - Aurora, IL

High School Diploma

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