Leann Decker

Two Rivers, WI *****

ad3gcn@r.postjobfree.com

920-***-****

Authorized to work in the US for any employer

Work Experience

Patient Service Representative

Advocate Aurora Healthcare - Two Rivers, WI

September 2000 to March 2021

• Answer telephone calls and provide messages including but not limited to medication refills, immunization inquiries, triage symptoms etc making sure to pay attention to details. Route messages to appropriate sources for completion.

• Schedule appointments for patients for acute visits as well as general wellness health visits. Research to ensure wellness visits are scheduled in the correct time range based on patient.

• Be knowledgeable and follow protocols of providers to ensure appointments are scheduled correctly.

• Greet patients when they present for appointments. Review on check in, patient demographics and insurance information. Correct demographics as needed and enter correct insurance information for patient.

• Follow HIPPA privacy practices for all persons who present to facility, over telephone, and electronic communication.

• Adhere to current safety precautions.

• Cheerfully and appropriately address all patients, team members, support agencies and vendors.

• Review and research monthly reports. Contact patients to schedule follow up appointments and wellness visits if not already scheduled.

Co-Manager/Manager

Strand Theatre - Manitowoc, WI

February 1987 to October 2000

• Responsible for the scheduling of employees at ticket counter and concession stand.

• Weekly ticketing reports with breakdown of admission cost and amount of tax collected.

• Weekly concession inventory with breakdown of cost of products versus revenue collected.

• Cleaning and sanitation of food preparation equipment, including popcorn popper, soda fountain, butter dispenser, cheese dispenser and baking oven.

• Greeting patrons, listening and answering patrons questions and concerns and dispense tickets for selected movie.

• Take patron concession order, prepare order and collect monies for items. Education

Some College, High School Graduate in Marketing and Medical Coding Lakeshore Technical College - Cleveland, WI

September 1987 to April 2012

Skills

• Insurance Verification

• Medical Office Experience

• Medical Records

• Medical Scheduling

• Epic

• Customer service

• HIPAA

• EMR Systems

• Medical Terminology

• Computer Operation

Groups

Board Member-Association for the Developmentally Disabled September 2004 to Present

Volunteer my services to A.D.D. to provide activities for the special needs population of Manitowoc County.

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