Farzaneh Khajooei

Email: ad3ga8@r.postjobfree.com

(519) 721 – 1450 Toronto, ON

Carrer Summery

Dynamic and results-driven Project Manager with extensive experience in executing projects of varying complexity and impact. Skilled in collaborating with senior leaders and cross-functional teams to drive project success. Proficient in project planning, scheduling, and tracking, with a focus on controlling scope and mitigating risks.

SKILLS AND QUALIFICATIONS

• Demonstrated ability to effectively coordinate complex construction projects from inception to completion, ensuring all aspects align with project objectives and timelines.

• Proficient in developing and maintaining project schedules, managing resources, and facilitating communication among project stakeholders to achieve project goals.

• Strong understanding of construction principles, practices, and methodologies, with hands-on experience overseeing construction activities and ensuring adherence to design specifications and industry standards.

• Skilled in evaluating construction progress, identifying potential risks and issues, and implementing corrective measures to keep projects on track and within budget.

• Knowledgeable in implementing quality assurance processes and procedures to ensure construction activities meet specified standards and requirements.

• Experience in developing and managing project budgets, including cost estimation, tracking expenses, and forecasting future expenditures.

• Proven ability to build and maintain positive relationships, address stakeholder concerns, and facilitate collaboration to achieve project objectives and foster a positive project environment.

• Proficient in written and verbal communication, with a demonstrated ability to convey ideas clearly and effectively. Self-motivated, reliable, and adaptable, fostering a flexible and collaborative work style.

• Proficient in project coordination and management, with a focus on achieving predefined goals.

• Multicultural sensitivity and a firm commitment to working effectively with diverse groups, fostering inclusivity and respect in all interactions.

• Strong computer skills (Microsoft Office, Excel, Outlook, Microsoft Project, Basecamp, AutoCAD, Photoshop, SketchUp, and 3DMax, etc.)

PROFESSIONAL EXPERIENCE

Westfield Construction Jan 2023 – Present

Project Coordinator- Toronto ON

• Act as liaison with subcontractors, consultants, and the Project Management Team in expediting drawing reviews, RFIs

• Expert in AutoCAD and drafting Shops Drawing

• Prepare drawings and markups to support construction work as required

• Coordinate submittals and transmittals and ensure all close-out documents including warranties are provided

• Contribute to a positive working relationship with all stakeholders

• Perform additional work and responsibilities as assumed or requested by the Project Management Team ApplyBoard 2022 – 2023

Escalation Processional– Kitchener, Canada

• Responded to and resolved escalated customer issues through various communication channels such as email, phone, and chat

• Conducted in-depth research and analysis to identify the root cause of customer issues and provided effective solutions to ensure customer satisfaction

• Collaborated with different teams including customer success, product development, and engineering to improve the overall customer experience

• Maintained accurate and detailed records of customer interactions and provided regular feedback to management on emerging issues and trends

Farzaneh Khajooei

Email: ad3ga8@r.postjobfree.com

(519) 721 – 1450 Toronto, ON

2 P a g e

• Continuously improved knowledge of the company's products and services to provide better support to customers

• Successfully handled a high volume of customer inquiries and consistently achieved performance metrics such as response me and resolution rate.

ApplyBoard 2020 – 2021

International Application Coordinator – Kitchener, Canada

• Reviewed student documents to ensure student eligibility for consideration across diverse educational backgrounds.

• Maintained relevant reports and statistical records.

• Delivered world-class customer service to build customer loyalty.

• Partnered schools and recruiters to resolve application issues and submit quality applications on behalf of our students.

• Ensured program requirements and intakes are accurate to ensure optimal student outcomes.

• Empathetically communicated application outcomes to our students, whether positive or negative.

• Assisted in collecting data and preparing reports for various outreach initiatives.

• Prepared contracts, scheduled appointments, and created presentations. Conestoga College 2018 – 2020

International Student Recruitment Assistant – Kitchener, Canada

• Assisted in managing the day-to-day operations of the international office, supporting the needs of international students and staff.

• Researched and analyzed immigration cases, identifying potential issues and solutions.

• Assisted in the coordination of international student orientations, helping new students acclimate to campus life and providing essential training and workshops. Atlas Sazan Kavir Co. 2015 – 2018

Project Manager– Kerman, Iran

• Led cross-functional teams to execute multiple projects simultaneously, ensuring alignment with organizational goals and objectives.

• Developed comprehensive project plans, schedules, and budgets, tracking progress and providing regular forecasts to stakeholders.

• Controlled project scope and effectively communicated the impact of scope changes to stakeholders, ensuring project delivery within defined parameters.

• Identified, quantified, and mitigated project risks, integrating information from various sources to anticipate and address potential issues.

• Reviewed and monitored projects' medium-term benefits with sponsors and stakeholders, aligning project outcomes with business goals.

EDUCATION

Post Grad, Environmental Building Science May 2020 Conestoga College – Kitchener, Canada

Post Grad, Project Management May 2019

Conestoga College – Kitchener, Canada

Master’s Degree, Architectural Engineering July 2015 Azad University – Kerman, Iran

ACTIVITIES

• Drawing

• Yoga and Meditation

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