ALEXANDRA NEVINS

Location: Hartsdale, NY Number: 917-***-**** Email: ad3g9n@r.postjobfree.com LinkedIn

Summary

Results-oriented Project Management Executive with over two decades of demonstrated success leading high-impact enterprise projects and fostering innovation in consumer-centric initiatives. Known for effectively aligning project management practices with overarching business strategies to elevate user engagement and deliver customer-focused products and services. Proven track record includes driving notable increases in cable subscriptions (+13%), online user engagement (+1,500%), and sales (+150%). Eager to take on a leadership position as Director or Vice President of the Project Management Office (PMO).

Skills

Expertise: Waterfall and Agile Methodologies, Leadership, Team Management, Risk Management, Vendor Management.

Hard Skills: Process Development, Change Management, Scheduling, Budget Planning, Strategy Alignment.

Tools: Microsoft Project, ServiceNow, CA PPM, Serena, Jira, Salesforce, Miro, SAP, Oracle, Confluence, Agile, CSP.

Soft Skills: Stakeholder Management, Conflict Resolution, Executive Communication, Team Building, Leading Global Teams, Transformation.

Education and Training

New York University Tisch School of Arts, Master of Arts: Fine Arts, Film and Television

Hollins College, Bachelor of Arts: English

Kellogg School of Management at Northwestern University, Management Development Training for Television Executives

Experience

Paramount February 2022 to Current

Senior Technical Project Manager New York

●Developed and mentored a new team for developing core engineering platforms for sports and entertainment across major distribution partners such as Android, Apple, Amazon, and Google.

●Conducted Scrum ceremonies, optimized priorities, and mentored teams through Paramount’s SAFe practices.

●Reviewed and improved team velocity and business value delivery. Negotiated with other contingency teams to optimize priorities schedule.

●Created Jira dashboards for monitoring and identifying areas for improvement. Used advanced JQL queries.

●Established new processes for QA management, resulting in improved resolution facilitation and trend reporting.

St Engineering iDirect (Formerly Newtec) February 2019 to January 2022

Senior Program Manager Stamford, CT

●Managed global customer-facing programs for cloud-based ground satellite networks across diverse markets, such as cellular backhaul, trunking, broadband, enterprise/retail, maritime, and government markets.

●Expertly managed customer expectations and refined technical requirements, ensuring program success.

●Assisted the Americas sales team in surpassing 100% of sales projections.

●Effective program management of these intricate technology solutions involves administering inter-company cross-silo support to Account Management, Product Management, diverse Engineering teams, Factory teams, Logistics, and Operational teams.

●Researched, collaborated, and documented qualitative benchmarking for improving phases of customer fulfillment.

●Synergized a merger between two different technology companies from different countries and corporate cultures.

Penske Media Corporation February 2018 to January 2019

Senior Project Management Consultant New York, NY

●Program Management of complex migration for PMC’s subscription, fulfillment, and billing systems for 5 brands.

●Captured overall requirements for brands, conducted vendor workshops, and spearheaded steering committee meetings.

●Benchmarked improvements and contributed to strategic initiatives for brand enhancements.

Altice USA (Formerly Cablevision) February 2008 to January 2019

Senior Project Manager Bethpage, NY

●Led diverse teams in complex technology integration projects using Waterfall and Agile approaches.

●Defined project objectives, oversaw compliance efforts, and transformed operations handoff to support an expanded customer base.

●Managed 4-8 concurrent projects/teams supporting various services, including Voice, Online, Data, Engineering, IT, Optimum Portal, Network upgrades, Call Center, NOC, and Billing Support.

●Oversaw integration efforts for compliance with the Digital Millennium Copyright Act, network/IP integration, voice call flows, international call plans, customer portal transition, and unified customer service operations. Transformed Cablevision's Operations to support Bresnan customers, encompassing operations tools, sales, field operations, MSAG, and E911.

●Served as Lead Program Manager for voice and internet integration for Cablevision’s acquisition of Bresnan for Residential and Commercial customers. Led a team of 80 people for an aggressive timeline and involved integrating networks/IP Space, modem and router provisioning, voice call flows, International call plans, building transport circuits, porting of Bresnan’s telephone number inventory, migrating Bresnan customers onto the Optimum customer portals, unifying customer service to be run as a single unified unit using the same systems, unifying to a single NOC, testing, deployment, and operations support. For more details, Click here.

●The Remedy ticketing system was Cablevision's second most used application (over 9,000 users). The multi-version upgrade was complex and required a two-phased upgrade process. This upgrade and redesign of this ticketing system involved 28 applications, 8 databases, and 18 teams. We were the first company to successfully deploy the new and improved Remedy system in a 9-hour maintenance window. There were no outages and no one lost service. For more details, Click here.

Previous Experience: (Project Manager, Product Development, Internet Manager, Film and Digital Producer)

●Assignments included new business, focus groups, competitive reviews, archival research, test spots, and spots for air: Covi Interactive, DMB&B, Interactive Advertising Bureau, Lowe & Partners, Long Advertising, Ogilvy & Mather, and Publicis.

●Broadcast clients: CBS, Discovery Kids, "Montel Williams", Nickelodeon, Paramount, Showtime, Time, Turner, and VH1.

●Showtime: Engaged Target Audience/Generated Incremental Revenue – Produced interstitials to convert targeted audience into premium subscribers. Raised subscriptions 25% above the desired projections.

●Production Manager for Oscar-winning Director, Jonathan Demme.

●Produced specials for the “Montel Williams Show” that raised the show’s ratings to 5.2, dramatically narrowing the gap between Montel and Oprah.

●Line Producer of independent feature films, including “Clean, Shaven”, shown at the Sundance Film Festival

●Led end-to-end production of advertiser-sponsored microsites, coordinating creative, technical, and marketing resources.

●Managed vendor relationships and introduced audio/video delivery on economist.com.

●Oversaw site reporting and integrated ad reporting products (DART, OAS, 3 tracking pixels) to meet Sales’ needs.

●Integrated new product tech into the parent site's infrastructure.

●Supervised multi-platform communications, producing content for websites, blogs, quizzes, streaming video, UGC, and more.

●Collaborated across groups, monetizing the business's online value proposition and implementing SEO practices.

●Developed revenue streams, executed Black Book's online branding, and managed two site builds.

●In less than a year, Blackbook.com went from having sales of only 20 images online to selling more than 3,000 images online. During that time, raised revenue by over 150% and Blackbook.com’s traffic by 1,500%. For more details, Click here.

●Designed an innovative Content Management System, overseeing programmers and site metrics.

●Transitioned legacy database to MySQL, conducted focus groups and ensured FCC compliance.

Awards

●Fellowship to the Television Executive Management Development Program – Northwestern University

●Best of Show Award - Lie and Say You Love Me - Marin County Film Festival

●Best Videography - Smarties - New York University

●Excellence in Sound & Excellence in Video - New York University

●Best Location Sound for “Last Day of June” Oscar Nominated short - New York University

●TSOA Scholarship - New York University

●Edgar Allen Poe Award - Hollins University Creative Writing Grant

Certifications

●Project Management Professional (PMP) - Project Management Institute (PMI)

●Certified ScrumMaster (CSM) - Scrum Alliance

●Certified SAFe® Scrum Master - Scaled Agile, Inc.

●Certified SAFe® Agilest - Scaled Agile, Inc.

●Certified SAFe® 4 Practitioner - Scaled Agile, Inc.

●Emotional Intelligence & Psychological Safety Training - BlueEQ

Affiliations

Member: (Women in Cable and Telecommunications (WICT), Women Make Movies, Ellevate Network, New York Women in Film & Television, NATPE, The National Academy of Television Arts & Sciences

Summary of Achievements:

●Successfully aligned project management with business strategy, resulting in enhanced user engagement and revenue growth.

●Leader within PMOs, implementing and improving project management methodologies, processes, and governance.

●Expertise in Agile and SAFe methodologies, contributing to increased team efficiency and innovation.

●Proven track record of effective stakeholder management, conflict resolution, and executive communication.

●Received industry awards and certifications, showcasing commitment to professional development.

Additional Skills

Cross-functional Teams Continuous Improvement Leading Global Teams Program Management Process Definition Effective Relationships with Clients Stakeholder Management Project Plans Presentation Skills Interpersonal Skills Documentation Lessons Learned Team Alignment Training and Development Business Operations Resource Management SOPs Enterprise Services CSP MSO FLSA Miro Visio Wrike Slack Process Mapping Process Improvement Digital Marketing Operations Management Google Docs Capacity Planning Operational Support Automation Resource Allocation AI B2B B2C Quality Assurance Enterprise Software Trello Deviations Smartsheet Line Management Risk Mitigation Standardization Product Portfolio Quality Standards Customer Experience Documentation Project Management Procurement Product Vision Functional Use Cases Product Strategy Technical Acumen Governance Business Consulting Product Specification Profitability Analysis IT Operations Human Resource Sarbanes-Oxley Sustainability Performance Measures Business Administration & Requirements Microsoft Dynamics Supply Chain Negotiation Lean Coaching Key Metrics Cost Control Status Reports Budgeting Project Planning & Implementation Microsoft Office Agile Methodology Budget Management Budget Oversight Financial Literacy Policy Implementation Report Preparation Conflict Management Succession & Development Planning Portfolio Management Performance Management Availability Management Employee Onboarding Key Performance Indicators KPIs Objectives and Key Results OKRs Interact with all Levels of Management Teamwork Detailed & Analytical Track and Report Critical Path Communicate Milestones Research Analysis Roadmap Timelines Business Engagment Strategic Planning Goals Initiatives Critical Thinking Oversight Influence Benchmarking Releases & CI/CD CRM PMI-PMP Scrum Kanban SAFe Root Cause Analysis RCA Problem Statement Problem Solving Issue Resolution

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