PERSONAL DETAILS

Name: Aghanwa, Divine Nonyelum

Sex: Female

State of Origin: Anambra State

Date of Birth: 23rd July, 2002

Residential Address: Plot 9, Otunba Samson Street, Off Ago Palace Way, Okota, Lagos State, Nigeria.

Email: ad3g8g@r.postjobfree.com

Tel No.: 090********, 080********

EDUCATION

Babcock University, Ilishan-Remo, Ogun State

September, 2018 – July 2022

CGPA: 4.10 (Second Class Upper Division)

B.Sc (Hons), Software Engineering

WORK EXPERIENCE

CRYSTAL FINANCE COMPANY LIMITED - Yaba, Lagos (NYSC) DECEMBER 2022 – OCTOBER 2023

INFORMATION TECHNOLOGY (IT) SUPPORT

Daily backup of IBank database and replication in offline server and cloud storage.

Weekly storage of critical data on document cloud storage.

Ensured efficient administration of email server, monitoring to ensure optimum performance.

Ensure payment renewal for SWIFT internet service.

Liaising with ISSL to ensure that software issues are resolved and updates implemented within minimal time.

Documenting IT-related incidents and how they are resolved.

Running the End of Day processing on integral banking application.

Ensured that all systems ran the current updates in order to prevent virus attacks.

CUSTOMER SERVICE

Attended to walk-in clients.

Scheduled client’s birthday on the Mailchimp website.

Initiate customer relationship through proper customer onboarding.

Opened accounts for both individual and corporate clients on the IBANK.

Documentation of the new accounts opened for both individual and corporate clients for the month.

Receive customers into the branch with pleasant greetings and ensure they are well informed on all the bank’s service offerings.

Ensure a clean, comfortable and cool branch ambience.

Responsible for proper inventory management.

Attend to customer enquiries, requests, and complaints by proffering value-adding solutions.

CERTIFICATE OF COMPLETION

SOFTWARE ENGINEERING: INTRODUCTION TO JAVA, JAVA PROGRAMMING, SQL FUNDAMENTALS OF QUERY

DIPLOMA IN WEB DESIGN: HTML, CSS, PHOTOSHOP

CERTIFICATE IN DIGITAL LITERACY (CDL)

CERTIFICATE IN GRAPHICS DESIGN

CERTIFICATE IN PYTHON PROGRAMMING LANGUAGE (In-View)

CERTIFICATE IN CYBERSECURITY (In-View)

TECHNOLOGY SUMMARY

Basic programming experience in Java, Python, HTML, CSS.

Basic knowledge of cyber security fundamentals and the tools used for it.

Basic knowledge on Microsoft Excel.

STRENGHTS

Enthusiastic, with high level of initiative and willingness to learn.

Quickly master new technologies, successfully working in teams and self-directed settings.

Excellent project coordination abilities.

Willingness to learn and develop cyber security skills.

Great attention to details, work well under pressure.

Committed to life-long learning.

Able to prioritize workload and handle multiple projects.

Familiar with all the SDLC Models.

Oral and Written Communication.

Inspires a shared vision.

Contact this candidate