KRISTY

HORNER

ad3g86@r.postjobfree.com

313-***-****

Brownstown Charter Township,

MI 48193

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Fine dining server for over 15 years. PROFESSIONAL SUMMARY

MGM Grand Detroit - Server 3

Detroit, MI • 09/2014 - 09/2022

Giovanni's Restaurant - Server

Detroit, MI • 10/2009 - 09/2014

HMS Host International - Server

DTW Airport • 04/2004 - 07/2009

WORK HISTORY

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

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Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

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Maintained a clean and orderly dining area for an enjoyable guest experience.

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• Set positive tone for entire dining experience

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

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Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business

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Worked with Micro's & POS systems to place orders, manage bills, and handle complimentary items

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Explained menu items and suggested appropriate options for food allergy and guests wants and needs

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Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

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• Maintained a clean and orderly dining area

Set positive tone for entire dining experience as first point of contact for incoming guests.

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I was my own bartender, so I have bartending skills and knowledgement

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Maximized table turnover rate by efficiently managing reservations and seating arrangements.

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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

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• Fine dining expertise

• Wine & beverage knowledge

• Expert at building positive

relations with guests and co-workers

• Impeccable customer service &

satisfaction

• Ability to deliver a high level of

service under pressure

• Demonstrates a positive and

friendly attitude and keeps

customers coming back

SKILLS

Allen Park High School

Allen Park, MI • 05/2002

Diploma

EDUCATION

Tips Compliance Certified

CERTIFICATIONS

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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