Kyle Bogle https://www.linkedin.com/in/kyle-bogle-8363b721/

ad3g81@r.postjobfree.com +1-303-***-**** Castle Rock, CO 80108

Senior Backup Engineer

Change Management Service Delivery Testing and Validation Infrastructure Management Disaster Recovery/Backups

An accomplished Senior Backup Administrator experienced in delivering data integrity and security across diverse IT environments. Skilled in cloud platforms like Azure and VM and adept at utilizing backup solutions like Commvault and Cohesity Core Operator 6.4. Known for meticulous testing and validation, infrastructure management, and handling change requests.

Microsoft Exchange Active Directory Microsoft Windows Server Windows Linux SQL, MySQL Cloud Computing Microsoft Azure VMware Commvault Cohesity Core Acronis Netbackup Help Desk Operations Remote Diagnostics ServiceNow ENGWeb Change Management Desktop Support Data Center Operations Tape Backup NetApp

Career Experience

Senior Solutions Engineer - Commvault Metallic, Castle Rock, CO (Jun 2022 – Dec 2023)

Provided white glove support for customers conducting trials of Commvault Metallic solution that unifies the client’s SaaS and software offerings on a single platform, delivering cyber resilience and data protection solutions for hybrid cloud organizations.

Service Delivery

Conducted customer onboarding sessions for Commvault Metallic software features. Collaborated with Technical Success Managers, Customer Success Managers, and customers to address issues during client onboarding or proofs-of-concept installation support.

Communicated with stakeholders to ensure a smooth customer experience.

Technical Support

Provided third-tier support for reported issues related to Commvault Metallic software.

Tracked and owned the status of customer issues, ensuring timely resolution.

Documented all customer interactions and reported issues using the EngWeb ticketing system.

Testing and Validation

Through rigorous testing, validated features within the Commvault Metallic test lab environment and ensured the accuracy and reliability of the Commvault Metallic software.

Infrastructure Management

Created new tenants within the Commvault Metallic software using established workflows.

Managed VMs in Microsoft Azure, including tasks like adding disks and monitoring system resources.

Change Management

Created and executed change requests for GOVCLOUD and commercial cloud customers.

Collaborated with the development team to escalate and resolve significant issues reported by customers.

Wrote standard operating procedures (SOP) for the Commvault Metallic software.

Technology Lead -- Infosys Ltd., Castle Rock, CO (Oct 2020 – Jun 2022)

Led technology initiatives, solved challenging problems, and contributed to the success of the clients– Genesys Telecommunications Laboratories and Aerojet Rocketdyne.

Technical Support

Delivered Commvault iData Agent Installation and troubleshooting support.

Collaborated with technical support teams to address and resolve complex issues.

Opened and resolved tickets with Commvault technical support.

Technology Lead -- Infosys Ltd., Castle Rock, CO (continued)

Reporting and Monitoring

Monitored the Commvault CommCell for Genesys Telecommunications Laboratories.

Generated Commvault reports and completed Commvault Service pack upgrades to the backup infrastructure.

Backup and Restore Operations

Managed Commvault Infrastructure for Aerojet Rocketdyne, performed backups, and completed system restores in Commvault CommCell.

Managed VM backups using Cohesity.

Transition Support

Assisted with the transition from Commvault to Cohesity and ensured a smooth and effective transition process with minimal disruption to operations.

Backup and Recovery Engineer -- Genesys Telecommunications Laboratories, Denver, CO (Mar 2014 – Oct 2020)

Ensured the integrity and availability of critical data through installing, maintaining, and troubleshooting Commvault iData Agents.

Commvault Infrastructure Management

Proactively monitored the Commvault infrastructure, performing system upgrades and executing backup and recovery operations to safeguard organizational data—managed data center equipment, including installing, replacing, and cabling various storage and server components.

Data Backup and Recovery

Executed file restores and full system restores, ensuring the integrity and availability of critical data through regular backup operations.

Equipment Management in Data Center

Managed rack and cable equipment in the data center Installed, replaced, and cabled SAN and NAS equipment

Managed network and fiber connections in equipment racks.

Replaced and upgraded racked equipment as necessary.

Drive Maintenance and Replacement

Identified and replaced failed drives in NAS/SAN equipment.

Backup Administrator – Client Engagements

Backup Administrator Level 2 -- CGI, Tempe, AZ (Jan 2014 – Feb 2014)

Backup Administrator Level 2 -- Intelliswift Software Inc @ CGI, Tempe, AZ (Oct 2013 – Jan 2014)

Supported client operations as a contracted backup administrator specializing in installing and configuring Commvault iData Agents, ensuring the seamless integration of backup solutions.

Responsibilities included troubleshooting issues within the Commvault infrastructure and resolving support tickets, creating comprehensive Commvault reports, monitoring the clients’ Commvault CommCell for optimal performance, and executing service pack upgrades to enhance the overall efficiency of the backup infrastructure.

Enterprise Backup Administrator -- Hitachi Data Systems, Plainfield, IN (Sep 2008 - Sep 2013)

Managed the current Commvault CommCell infrastructure in the US, including desktop and laptop backups and restores.

Remotely managed Commvault CommCell.

Managed offsite storage for LTO tape media with Iron Mountain.

Additional Experience

NOC Systems Administrator II -- Incentra Solutions, Inc. Broomfield, CO

Remotely monitored, managed, configured, and troubleshot disk storage devices and tape backup libraries at public and private data centers throughout the US, Europe, and Asia.

Performed server backups and restores (Commvault, Veritas NetBackup, Data Domain and Avamar).

Senior Desktop and Server Systems Administrator -- First Revenue Assurance, LLC - Glendale, CO

Network Support Technician -- Caption Colorado - Greenwood Village, CO

Education and Professional Development

Bachelor of Science, Information Technology, University of Phoenix - Lone Tree, CO

Associate of Applied Science, Computer Information Systems, Denver Technical College - Denver, CO

ITIL -- Foundation Certificate

Microsoft Certified: Azure Fundamentals

Commvault Certified Expert – CommCell Console

ONTAP Cluster Fundamentals

Commvault Certified Engineer – CommCell Console

ONTAP NAS Fundamentals

Commvault Certified Professional

ONTAP SAN Fundamentals

NetApp Configuration and Administration Basics

Contact this candidate