Suha Farraj

Customer Service Team Leader

North Olmsted, OH 44070

ad3g6x@r.postjobfree.com

+1-440-***-****

To obtain a full-time position that allows me to utilize the skills I have attained through my past experiences.

Work Experience

Bank Teller

KeyBank - North Olmsted, OH

June 2019 to Present

Responsible for clients transactions deposit & withdrawals, referrals for the bankers to open accounts . Balance for the vault at the end of the day & other duties Customer Service Supervisor

Ollies Bargain Outlet - North Olmsted, OH

October 2014 to Present

Responsibilities

Assist customers with their purchases & needs . Book keeping in the office . Train cashiers & customer service associates on a daily basis .

Customer Service Supervisor

Bed Bath & Beyond - North Olmsted, OH

July 2017 to April 2019

• Customer service supervisor, assist customers with their purchases & their online orders & returns. Merchandise replenish . Assist cashiers with any problems they have . Assist bookkeeping with getting the registers ready in the morning & emptying the drawers at night . Support Staff

Macy's - North Olmsted, OH

September 2013 to January 2015

Responsibilities

Assist in signing for sales events.

Assist in markdown merchandising

Assist in stocking inventory in departments, organize displays and sign holders . Customer Service Team Leader

lowes - Rocky River, OH

May 2007 to May 2012

Supervised, trained, provided direction to Cashiers and Customer Service Associates.

Addressed customer needs and complaints on a daily basis.

Assisted Bookkeeping Department with emptying the money in the registers at the end of each business day.

Responsible for making weekly schedules of Cashiers. Customer Service Supervisor

Dillard's Department Stores - Rocky River, OH

January 2001 to November 2007

Responsible for merchandise pricing of inventory.

Addressed customer's concerns and needs on a daily basis. Customer Service Supervisor

Ames Department Store - North Olmsted, OH

January 1998 to January 2001

Supervised daily operations of the Front End.

* Responsible for drafting weekly schedules for cashiers and customer service personnel.

* Addressed customer's concerns and needs on a daily basis. Owner/Operator

Freddie's Market - Rochester, NY

January 1992 to January 1998

Kept track of inventory and placed orders with vendors.

* Supervised and trained employees on cash registers and overall look of the store.

* Reconciled bank accounts, made money drops to bank, and handled overall bookkeeping of the store. Education

High School Diploma

Nithmieh High School

1983

Skills

• Languages: Fluent in Arabic, written and spoken. Computers: Windows, Apple, Microsoft Office

• Customer service

• Cash handling

• Banking

• Supervising experience

• Sales

• Merchandising

Additional Information

Computers, bowling, cooking, and family.

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