WILMA RESTAURANT SUPERVISOR SHARAUNGA

Dear Hiring Manager

With the accompanying resume, I would like to express my genuine interest in the Restaurant Supervisor role you are seeking to fill. As a highly experienced and motivated manager, I possess a wide range of knowledge and experience that will allow me to contribute toward the success of your facility I have such a faster pace for designing wonderful dining experiences and am outstanding at leading and educating teams to provide superior customer service.After managing a restaurant for several years, I was able to hone a variety of skills, including solid financing,brand management, marketing abilities, as well as exceptional consumer experience, and team supervising skills.Here are my some of my professional highlights;

Maintaining restaurant revenue,integrating promotional campaigns,allocating schedules, creating and curating food menus, following sanitation guidelines, and providing top-notch quality service.

Making frequent updates on the quality of the food served, the work of the workers, and the number of sales.

Understanding the importance of food safety standards at the restaurant and taking up required training

Hiring and training my team on food safety standards Motivating and managing staff staff to create excellent dining experiences Assuring efficient utilization of resources, an engaged and productive workforce, and satisfied customers

Best Regards,

Wilma Sharaunga

December 2023

As mentioned in my resume, I have completed my Diploma in Hospitality and Tourism Management and have done a few diploma courses, Having 13 years of professional experience as a RRestarant Supervisor at Cresta Hotels, I feel my credentials and work experience will match your job requirements and make me a valuable addition to your team. Kindly take a moment to look at my credentials and resume in the attachment for further details . I would be very glad for the opportunity to talk with you about my candidacy.

Thank you for your consideration.

Contact

Education

+263*********

Phone

ad3g6i@r.postjobfree.com

Email

Harare, Zimbabwe

Address

WILMA SHARAUNGA

R e s t a u r a n t S u p e r v i s o r

Demonstrated expertise with over 16 years of hands-on experience in renowned four and five-star hotels, delivering exceptional service and exceeding guest expectations.Fine dining expertise proven track record in high- end restaurant environments, showcasing a commitment to excellence in every aspect of the dining experience.Wine and culinary proficiency in-depth knowledge of wines and a passion for international cuisine, contributing to an elevated dining atmosphere and customer satisfaction. Experience

Led a team of staff, ensuring efficient operations and fostering collaboration

Ensuring staff consistently met targets through strategic supervision Upheld high standards of cleanliness, maintaining optimal work areas daily Demonstrated exceptional customer service skills, contributing to positive client experiences

Consistently completed and followed all company health and safety requirements

Utilized strong communication skills,both written and verbal, to facilitate effective training

Reconciliation of daily cash banked physically and that posted on the property management system or master account and highlight variance Greeted and welcomed guests with a warm and friendly demeanor,ensuring a positive initial experience

Provided accurate wait times and effectively managed waiting lists to optimize customer flow

Proficiently handled reservation systems,ensuring seamless booking process for customers

Guided customers to assigned dining or bar areas,offering personalized service throughout their visit

Maintained a clean organized reception area to enhance the overall atmosphere Answered incoming calls professionally, addressing customer queries and providing information

Balancing menu items to accommodate customers of all types, whether vegans or those who are on special diet

RESTAURANT SUPERVISOR

RESTAURANT HOSTESS

2022 - present

2010- 2021

CRESTA HOTELS Tiffany's Restaurant

CRESTA HOTELS- Sandawana Restuarant

Midlands State University

Level 3 Diploma

Confederation of Tourism and Hospitality

Management

B.com In Toursim

2022

2023

Food and beverage handling

Wine and food pairing

P.O.S operating

Exceptional Customer service

Staff scheduling

Effective communication skills

English

Skills

Language

Credit card machine operating

Good memory

Summary

Trust Academy, Harare Campus

Cashier

January 2009- 2010

HOLIDAY INN Silver Spur Resturant

Reference

Waitress

January 2007- 2009

Apache Spur Restuarant

2010 to date: Participated in wine service training’s 2022:Participated in the certificate program with the Confederation of Tourism and Hospitality School. (Trust Academy )

AWARDS

Setting and cleaning tables and service areas

Performed general preparation of appetizers, salads, cold dishes, desserts, and beverages

Assisted in billing and payment processing, attended training programs, and contributed to training new employees

Provided assistance, answer questions, and offer general information about menu items,making recommendations upon request

Demonstrated knowledge of customer service standards and effective communication skill

Operate credit card and cash systems accurately

Serving food and beverages to customers ; prepare and serve specialty dishes at tables required

Explaining how various menus are prepared, describing ingredients and cooking methods

Mr Onius Manditsvara

Food And Beverage Manager

Apache Spur Restuarant

Phone +263*********

Mr Fungai Makani

General Manager

Cresta Hotels Zimbabwe

Phone +263*********

ACHIEVEMENTS

2018: Participated in the Cresta Jameson Customer Service Strategic document. 2022: Participated in the redrafting of Cresta hotels waiter S.O.P’s 2022: Drafting of Tiffany’s restaurant fine dining menu alongside Chefs 2022: Drafting of Tiffany’s restaurant fine dining menu alongside 2022: Relaunch of Tiffany’s fine dining restaurant

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