Salesforce Administrator Software Engineer

Neeshma Rajan

(T): 863-***-****

E-mail: ***********@*****.***

PROFESSIONAL SUMMARY

●Certified Salesforce Administrator/QA Specialist.

●Bachelor of Science in Information Technology, India (Engineering)

●Experienced software developer.

●.Net, JavaScript, SQL Server, NoSQL, Cloud Computing, Azure DevOps, Terraform, Git, Full Stack Development, Web Development, Mobile Development, Software Development Lifecycle, Encryption Algorithms, Cyber Security

PROFESSIONAL EXPERIENCE

Salesforce Administrator/QA, Remote Sep 2022-Present

Joybitz LLC

●SFDC Administration/Implementation. (Health cloud, Service cloud, Experience Cloud)

●Business analyst for road-mapping legacy system workflows into salesforce.

●Experience in managing documentation, deployments via change sets.

●Experience in using data mask, shield, re-engineering account-contact model to person accounts, portal architecture (partner and client).

●Served as a solution lead for multiple workstreams.

●Client facing

Software Engineer (Freelancer), Remote Sept 2018-Nov 2023

Manara Al Sharq, Kuwait

●Collaborated with cross-functional teams to gather requirements and translate them into functional software solutions.

●Implemented database optimizations, resulting in a 20% reduction in query execution time.

●Participated in the full software development lifecycle, including coding, testing, and deployment.

●Designed and improve system performance and scalability.

●Conducted code reviews and identified areas for improvement resulting in improved code quality and faster development cycles.

Junior Software Engineer Sept 2015-Nov 2018

Just Wealth, India

●Collaborated with senior developers to troubleshoot and fix software bugs, ensuring smooth system operation.

●Contributed to the development of new features and functionality, improving the user experience.

●Assisted in the creation of technical documentation and provided user support and training.

●Performed debugging and troubleshooting of existing codebase for bug fixes.

●Collaborated with other developers to ensure proper integration of components into the application.

●Analyzed user requirements to develop efficient solutions that meet business needs.

●Provided technical support to users by responding promptly to their queries or complaints.

●Coordinated with project managers to meet development timelines and plan testing.

EDUCATION

Bachelor of Science in Information Technology, India (Engineering)

Mar Baselios College of Engineering and Technology, India

CERTIFICATIONS

Certified Salesforce Administrator – 3767573

ACHIEVEMENTS

Open-source Contributions

Contributed to several open-source projects.

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