Fresnel Erastene

**** ** **** ******

MIRAMAR FL 332023

305-***-****

ad3g1x@r.postjobfree.com

Skills:

● Outstanding diagnostic, problem solving and analytical skills, Good communication skills, punctual, hands –on experience with common software and hardware

● Fluent French, Creole and English(learning)

Work Experience:

Internet Technician

Hainet SA, Port-au-Prince Haiti

5/2009 – 09/2023

● Analyzed test, troubleshoot, and evaluated existing systems Such as local area networks

● Performed network maintenance to ensure networks operated correctly with minimal interruption

● Managed special projects as needed

● Coordinated computer and file retention efforts within Administrative department

● maintained positive attitude with clients

● Connected and installed hardware –router-switches, patch panel terminations, server, local machines and printers.

● Designed and installed well-functioning computer networks. Connections and cabling

● Testing and configuring software and maintain and repair hardware devices

● Organized and schedule upgrades and maintenance

● Do regular data backups to protect the organization’s information Internet Technician

PSI Haiti, Port- au- Prince, Haiti

10/2014 – 09/2015

● Managed all inbound phone calls

● Greeted customers

● Provided excellent communication skills

● Called guests to schedule appointments

● Maintained positive attitude with everyone come in contact with

● Good written and verbal communication skills

● Analyzed data and draw meaningful conclusions

● Developed innovative solutions

● Developed and managed relationships with customers and partners

● Translated both Creole and French

● Developed and implemented marketing strategies

Logistic Manager

Yarah Films Productions Port –au- Prince, Haiti

04/2005 – 10/2009

● Supervised daily warehouse and shipping operations, including training of employees, routing inventory, quality insurance, dispatching, documentation and compliance

● Developed, implement and maintained documentation for all policies and procedures

● Provided excellent communication skills

● Managed inventory control to minimized theft damages

● Ensured proper storage and rotation

● Provided excellent customer service

Education:

License in theology, graduated 2016 Port –au- Prince, Haiti Ernst Désir College, 1999-2006 Port- au- Prince, Haiti Haitian Christian College, 1991- 1999 Port- au- Prince, Haiti Trainings:

● Certificate of course completion – CCNA December 23rd 2012

● HAITI TEK technical and professional training 2006 – 2008

● UBIQUITI BROADBAND WIRELESS SPECIALIST

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