Customer Service Representative
Resume:
Mariah Miller
Customer Service Associate
Jacksonville, FL 32209
***************@*****.***
Competent, compassionate, and empathetic Customer Care Service Representative with years of experience in the Retail industry. An accomplished delegator for responsibilities spanning relationship building, point-of-sale, merchandising, and prioritization. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
Jacksonville Airport - Jacksonville, FL
October 2023 to January 2024
Managed cash register and processed POS transactions Achieved monthly sales targets in a fast-paced retail environment Handled customer inquiries via phone and email
Collaborated with team members to ensure efficient store operations Developed strong relationships with customers to increase store loyalty Used computerized systems to track and analyze customer data Complied with all company policies and procedures
Maintained knowledge of current promotions, policies, and security practices Engaged with customers to build relationships and increase customer loyalty Assisted with store opening and closing duties
Assisted customers in finding the perfect product for their needs Collaborated with marketing team to develop promotional campaigns Processed special orders and tracked shipments
Developed effective sales strategies to increase sales and profits Created displays to promote new products
Greeted customers and provided product information Maintained a safe and secure shopping environment
Trained new team members on store policies and procedures Maintained store cleanliness and organized merchandise displays Analyzed customer feedback and provided solutions to improve customer satisfaction Handled returns and exchanges according to company policy
Participated in weekly team meetings to discuss store performance and customer service Performed inventory management and restocked shelves
Resolved customer complaints in a professional and timely manner Performance Specialist
The Revenue Optimization Companies (T-ROC) - Jacksonville, FL June 2023 to September 2023
build trusting customer service relationships, while maintaining sales goals. Being comfortable with approaching customers to promote a sale.
Sales Associate
Circle K - Jacksonville, FL
April 2023 to May 2023
Managed cash register and processed POS transactions Achieved monthly sales targets in a fast-paced retail environment Handled customer inquiries via phone and email
Collaborated with team members to ensure efficient store operations Developed strong relationships with customers to increase store loyalty Used computerized systems to track and analyze customer data Complied with all company policies and procedures. Hostess/Server
Savannah Yacht Club - Savannah, GA
November 2022 to December 2022
Completed all opening and closing duties as assigned by management Adhered to all safety and sanitation regulations
Answered all questions regarding menu items, prices and availability Verified reservations and seating arrangements
Prepared and served alcoholic beverages in accordance with local laws Provided menus and answered questions about menu items
Compliant Processing Office Equipment Excellent Phone Etiquette Planning Responded to customer feedback and suggestions in a timely manner Managed reservations and waitlists to ensure efficient seating arrangements Developed and maintained positive relationships with customers and staff Demonstrated ability to multitask and prioritize
Performed light cleaning duties as needed
Responded promptly to customer requests and complaints Monitored dining room for cleanliness and appropriate table settings Greeted guests in a friendly and professional manner, making sure to seat them in an efficient and timely manner
Handled customer complaints in a polite and professional manner Monitored restaurant seating to ensure efficient seating arrangements Assisted in training new staff members on restaurant policies and procedures Assisted in setting up and breaking down tables and chairs Demonstrated strong knowledge of menu items and specials to assist guests in making selections Provided exceptional customer service to guests of restaurant, ensuring pleasant dining experience Maintained a clean and organized work.
Ensured all guests were satisfied with their dining experience Transporter
Woody Folsom Automotive - Baxley, GA
August 2021 to December 2022
Utilized a fleet of vehicles to efficiently deliver goods on time and in perfect condition Maintained a clean and organized work environment
Worked closely with management to ensure all safety protocols were followed Developed and implemented strategies to improve delivery efficiency Conducted pre-trip inspections to ensure safety of vehicle and cargo Participated in regular safety meetings and training sessions Trained and mentored new employees on delivery procedures and safety protocols Developed strong relationships with clients and vendors to ensure smooth delivery operations Inspected and reported any damage to vehicles, cargo, or equipment Maintained a valid driver’s license and clean driving record Maintained detailed records of miles driven and fuel consumption Loaded and unloaded cargo using necessary tools and equipment Provided professional and courteous customer service
Front Desk Agent
La Quinta Inns & Suites - Hinesville, GA
January 2022 to March 2022
Greeted customers, provided customer service, and answered inquiries in a professional manner Maintained an updated list of room availability
Handled cash transactions, credit card transactions, and check payments Provided support to other departments as needed
Strengthened customer relationships through personalized service Ensured accuracy of guest accounts and billing information Monitored hotel lobby for suspicious activity or guests Maintained accurate records of guest information and reservations Scheduled appointments and reservations for guests Developed and implemented customer service policies an Utilized problem-solving skills to resolve customer concerns Coordinated with housekeeping staff to ensure rooms were ready for guests Maintained a clean and organized work area
Provided front desk coverage during peak times
Maintained knowledge of hotel services, hours of operation, and local attractions Processed payments and refunds in an accurate and timely manner
Answered multi-line telephone system and directed calls to appropriate personnel d procedures
Verified guest identification and credit cards
Generated reports to track occupancy, sales, and customer satisfaction Assisted with the training of new front desk staff Developed and maintained a good working relationship with other departments Monitored guests for adherence to hotel rules and regulations Assisted customers with check-in and check-out procedures Investigated and resolved complaints and discrepancies in a professional manner Responded to customer complaints in a prompt and courteous manner
Provided information to customers regarding hotel services, Mobile Cosmetologist
Amazed by Mariah - Jesup, GA
October 2019 to December 2020
commutes to meet clients or customers at their location. Adecco
Radial - Brunswick, GA
October 2018 to April 2019
Customer service representative, Resolve issues and create orders for customers on a telephone line, I currently work for 1 client which is Michael’s.com customer care. Education
College Degree
Empire Beauty School - Savannah, GA
October 2021 to December 2022
Skills
• Sales & Marketing (4 years)
• Customer Service (5 years)
• Retail Sales (2 years)
• Sales Support
• Team Member
• Fast Food
• Communications (3 years)
• Sales Management
• Hotel experience (2 years)
• Receptionist (2 years)
• Delivery driver experience (3 years)
• Business development
• Shift Management
• Upselling (3 years)
• Merchandising (1 year)
• Customer service
• Sales
• Marketing
• Retail sales
• Front desk
• Hotel experience
• Cash register
• Serving
• Shift management
• Sales management
• Cash handling
• Driving
• Communication skills
• English
Certifications and Licenses
Driver's License
Additional Information
Skilled in exceeding communication,
Completing assignments with detail attention,organization,and accuracy in the desired time manner. Ability to motivate coworkers and lead a positive position with enthusiasm and professionalism.
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