Raquel Johnson https://www.credly.com/users/raquel-johnson.60647ba7/badges

***** ******* **, *** *******, CA 90066 C: 310-***-**** ad3fyo@r.postjobfree.com

Professional Summary

CompTIA certified IT professional and US Navy Veteran held Top Secret security clearance in IT, responsible for network infrastructure, installing, operating and maintaining state-of-the-art information systems technology including local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices.

Skills

TCP/IP networking, addressing and routing, remote access services, LAN/WAN, VPN, and iOS.

Network and remote access services and Cloud computing.

Hardware and Software installation, configuring and troubleshooting.

IP addressing and monitoring network services, name resolution, IP addressing and services, File and print services.

Networking and Security for mobile and peripheral devices.

Risk management, risk mitigation, threat management and intrusion detection.

Identify and address potential vulnerabilities and threats to network security.

Work History

Daniel J. Young Estate-Los Angeles

IT Administrative Assistant

November 2016-current

Setting up residential Internet and troubleshooting any speed or connectivity issues.

Installing, maintaining and troubleshooting residential cable infrastructure.

Organizing and scheduling appointments with contractors and providers.

Planning meetings and taking detailed minutes with administrators at hospitals, rehabilitation facilities and assisted living centers.

Writing and distributing email, correspondence memos, letters and forms via Google suite.

Preparing regularly scheduled reports via Google Docs.

Ordering all supplies and researching new deals and suppliers and maintain contact lists.

Submitting and reconciling expense reports.

Acting as point of contact for internal and external contractors and providers.

Regent Technology Solutions-Los Angeles

IT Documentation Specialist

July 2019 to October 2019

Responsible for creating and upkeeping assigned IT documentation including tutorials, standards pages, technical diagrams, and spreadsheets.

Work with IT teams, existing documentation, emails, and work tickets to research and procure vital information to create assigned documents.

Run Jira ticketing system for rip and replace cleanup projects and work on special projects as required.

Build out specific project tickets within Jira ticketing system for upcoming IT projects.

Research, develop and publish standards on IT documentation portal.

Sharp Electronics Corporation-Los Angeles

Branch Account Executive

June 2018 to July 2019

Establish pre and post sales coordination of IT Managed Network services for new and existing customers.

Work closely with Branch Sales manager to expand business and establish new customers and increased sales up to 300% in the first quarter for organizations.

Responsible for communication between Sharp Electronics Sales personnel, operations team and the customer.

Prepare accurate, legible and timely reports as required by Sharp sales and service personnel, keeping track of progress using Salesforce.

Coordinate with other Sharp personnel of both on and off-site marketing events.

MovieMed-Los Angeles

Medical Technical Advisor

November 2014 to June 2018

Provide training on proper medical procedures in the medical field to producers, writers, actors, wardrobe department, prop department and television and film director.

Provide medical advice on set, including advising actors on set how to use equipment properly and perform procedures on screen to look authentic.

Supervise and demonstrate medical procedures and liaising with series medical advisor.

Education

B.A. Communications, University of Texas at Arlington

CompTIA Security + and A+ Certification

Credly badges for A+, Network+, Security+ and Cloud Computing

Information Technology Network Support Specialist Certificate Program, New Horizons Computer Learning Centers

US Navy-Information Systems Technician

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