EMPLOYMENT HISTORY

Case Manager/Certified Medi Cal Peer Support Specialist

Telecare Corporation, San Jose — Feb 2023 - Present Provided linkage to resources in the community for those struggling with their mental health and/or substance use disorder

Completed documentation while adhering to the Medi Cal guidelines and within 24hrs Built strong rapport with clients in order to gain trust and willingness to participate in the program Care plan development and implementation with clients Developed and maintained schedules for clients' doctors appointments, group sessions, and day-to-day living tasks

Interdisciplinary collaboration

Crisis intervention and assessments

New client intakes

Help clients to achieve wellness and autonomy

Monitored clients progress and made adjustments to care plans where needed Develop and maintain partnerships with community organizations and resources to enhance client support services

Provided culturally sensitive support and advocacy to clients from diverse backgrounds Assist in the development and implementation of training programs for new case managers Family Support Specialist

Santa Clara Valley Medical Center, San Jose — Jan 2014 - Jun 2021 Develop and implement individualized service plans to meet the needs of clients Provide emotional support and guidance to families going through difficult times Collaborate with medical professionals to develop and implement comprehensive care plans for families in need Collaborate with healthcare professionals to ensure clients receive the appropriate medical and therapeutic interventions

Organize and facilitate support groups for families in need Coordinate and facilitate educational workshops for families to provide information on available resources and services

Maintain accurate and up-to-date records of client interactions, assessments, and progress Helped resolve any complications or issues brought up by families, and ensure the issue is brought to the correct person

Host special occasions for families in order to make their stay a bit more enjoyable Connect new mothers to mental health and/or substance use services Maintain good relationships with community resources who can help new mothers get into a program 61 Scharff Ave., San Jose, 95116 • 408-***-**** • ad3fxr@r.postjobfree.com Brittany Brown

Case Manager

Case Manager with a decade of experience, excelling in the mental health and substance abuse sector. Demonstrates an analytical approach to resource linkage, rapport building, and care plan development, with a focus on interdisciplinary collaboration and crisis intervention. Proficient in documentation and adept in utilizing Microsoft Word, Excel, and EMR. Recognized for establishing strong relationships with community organizations to enhance client support services, with a consistent record of aiding clients in achieving wellness and autonomy. SKILLS

Resource Linkage

Experienced

Rapport Building

Expert

Care Plan Development

Experienced

Interdisciplinary Collaboration

Experienced

Crisis Intervention

Skillful

New Client Intakes

Skillful

Documentation

Experienced

Microsoft Word

Experienced

Microsoft Excel

Experienced

EMR

Experienced

Case Management

Experienced

Client Support

Expert

EDUCATION

N/A

Ashford University, Online — Mar 2013 - Nov 2015

Started my Bachelors degree in Accounting, and while taking a break, realized I have a passion for helping people who struggle with their mental health and/or substance use disorder. CUSTOM SECTION

Certified Medi Cal Peer Support Specialist

Became certified as a Medi Cal Peer Support Specialist in November 2023. Granted certification by CalMHSA.

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