Customer Service Representative

SUMMARY

EDUCATION EXPERIENCE

SKILLS

CERTIFICATIONS

Brookside Bulanao Tabuk City Kalinga 3800

********.*******@*****.***

FRENELYN BALAO-AS 096********

Personable and dedicated Customer Service Representative with extensive experience in a Business Processing Outsourcing industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process orientation. Articulate enthusiastic and result-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Sitel 2021 -2022

Baguio City Philippines

Maximized customer satisfaction by resolving service issue promptly. Concentrix 201 8- 2019

Baguio City Philippines

Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction

Sitel 2016 - 2018

Baguio City Philippines

Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Bachelor's Degree in Psychology

2012-2016

Caregiving

June 2023-December 2023

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

On-Job-Training as a health care

provider to Children and Adults with

Disabilities.

Standard First Aid and BLS-CPR With

AED Training

Enhancement Seminar on Theories of

Personality

Basics Facilitations.

Customer Service Representative

Customer Service Representative

Customer Service Represenative

University of the Cordilleras

Cherwai School of Skills Inc.

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