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MARIO JEROME ROBERTSON

** *. ******** ***. * 310 Sorrento Oasis

BRGY. Rosario Pasig 1600

CONTACTS: 099********

E-MAIL ADDRESS: ad3fui@r.postjobfree.com

OBJECTIVE: To acquire a position within your company that would expand my knowledge and etiquette skills, experience to help for the betterment and success of the company, strong time management skills, intuitive, prioritize multi tasks, financial management skills, strong analytical and organization skills.

EXPERIENCES:

. Sep. 2022-March 2023

JPMOrgan Chase

Account Specialists Collections- inbound and outbound calls to clients to help manage their, accounts with payment arrangements for a suitable solution.

. Dec. 2021=May 2022

Concentrix -Truist Bank

Financial Advisor 1 - provided banking services to VIP Clients, resolving all issues or concerns.

• May 2017-January 2021

Wells Fargo Inc.

McKinley Hills Taguig

Phone Bankers 2 -provided banking services for clients with all banking needs.

• October 2014–February 2017

Citigroup Business Process Solutions

25 PB Corn, Ayala Avenue

Client Relations Supervisor – took over escalated calls, resolving client issues

-first call resolutions, provided excellent client service experience.

• April 2014-October 2014

Alorica

Alphaland Center, EDSA

CSR- collected business information for telecom service

• October 2013-April 2014

SPI GLOBAL INC.

Pasig City

CSR- Assisted customers with products and services, internet, cable, and line

-Set up Telecom service, delivery, and installations.

• April 2012-October 2013

VXI INC.

Makati City

CSR- Assisted and scheduled customers with delivery and installations of cable and internet.

• September 2009-March 2012

NCO Philippines Clark Inc.

Angeles City Pampanga

CSR- Started in Prepaid promoted to Flex Pay

-Provided world-class service for T-Mobile USA

-Helped clients with their payments, products, and services.

• January 2008-April 2008

Subic Language Center

Subic Bay Freeport Zone, Olongapo City

Teacher –taught oral and written English to Koreans.

• 2000-2001

Capitol Cash Investment Inc.

Portland, Orlando / Las Vegas, Nevada

Owner- managed 23 employees, provided services in loaning packages for starting up new and existing businesses, private loans, home loans and credit cards.

• 2000-2004

Performance Contractor Inc.

Portland, Orlando

Interior / Exterior Specialist - worked commercial, residential, retail projects, city and government projects, framework, ceiling installments using a variety of drywall materials.

• 1997-2005

Touch of Class Town Car / Limo Services

Portland, Orlando / Las Vegas, Nevada

Owner/ Manager- provided transportation services for CEO, VIP door to door and airport pick up

• 1995-2000

Encompass Inc.

Beaverton, Orlando

Floor Supervisor Tech Support – supervised 30-35 inbound/outbound call center agents.

-Provided clients with credit cards and mobile phone services.

• 1982-1990

New Orleans Hotel and Casino

Food and Beverages Manager

• 1981

Crazy Horse 11

Last Vegas, Nevada

Club Owner/ Manager

EDUCATION:

• 2000-2004 Western Carpenters Training Center

Portland, Orlando

Interior / Exterior Specialist

• 1981-1982 Institute of Culinary Arts

San Francisco, California

Certificate in Culinary Arts

• 1980-1981 University of California Berkley

Berkley, California

Bachelors Degree in Business

Administration/Management

• 1978-1980 Sonoma State College

Sonoma, California

Business Law/ Business Management

• 1971-1976 San Antonio High School

Petaluma, California

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