Customer Relations Human Resources

Cheryl Duke

Baker, Montana, United States

**********@*****.*** 970-***-****

linkedin.com/in/cheryl-duke-46562122

Summary

With over 30+ years of experience in the hospitality industry, I have developed core competencies in revenue management, contract negotiation, and customer relations. I am passionate about creating memorable and comfortable experiences for my guests, while maximizing the profitability and performance of my hotel. I am currently the owner and operator of Sagebrush Inn, LLC, a 40-room hotel located in the rural area of Eastern Montana.

Since 2005, I have been managing all aspects of the hotel operations, from sales and marketing, to finance and human resources. I have successfully adapted to the changing market conditions and customer preferences, driven by the US oil and gas industry and natural gas resources. I have leveraged my skills in revenue management and contract negotiation to secure and retain loyal and profitable clients, and to optimize the occupancy and rate of my hotel. I have also fostered strong customer relations and satisfaction, by ensuring the quality and consistency of the hotel services and amenities. Experience

President/Owner

Sagebrush Inn, LLC

Apr 2005 - Present (18 years 10 months)

Owner and Operator of a 40 room hotel located in the rural area of Eastern Montana. Hotel revenue is driving by the US Oil and Gas Industry and Natural Gas Resources. RDSM Western Region

Dimension Development

2001 - 2003 (2 years)

Leadership and P&L responsibility for the Sales and Marketing teams of 13 branded hotels. Including; Residence Inn by Marriott, Courtyard by Marriott, Fairfield by Marriott, Homewood Suites by Hilton and Hampton Inn and Suites.

General Manager/Director of Sales

Residence Inn by Marriott Silicon Valley II

May 1999 - Oct 2001 (2 years 6 months)

Lead and facilitated as a General Manager and a Director of Sales for a 247 room hotel which consisted of 65 employees and a dual sales team for my sister hotel. Through Sales Strategy and Brand Development annual revenue exceeded 1.5 million dollars. Field Sales Manager Marriott Hotels

Marriott International

Jun 1997 - May 1999 (2 years)

Cheryl Duke - page 1

Education

San Jose State University

Hospitality Management, Minor Business

1992 - 1995

MiraCosta College

Skills

Event Management • Property Management • Recruiting • Communication • Revenue Management

• Contract Negotiation • Customer Relations • Microsoft Office • Direct Sales • Marketing Communications

Cheryl Duke - page 2

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