Brooke Davis

Los Angeles, CA *****

ad3flg@r.postjobfree.com

+1-213-***-****

My objective is to enhance my skills as well as growing within the company. I am a hard and dedicated worker with great communication skills. I am very motivated to work and I strive for excellence in everything that I do. I am always open to learn new things, flexible in my work schedule, and able to stay calm under pressure. I follow policies and procedures to be beneficial at any tasks at hand. I have great problem solving skills and I am seeking a position where my skills will be utilized and I also have the possibility to develop and grow within the company. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

S.O.S Locksmith and garage - Los Angeles, CA

February 2023 to July 2023

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Data Entry Specialist

9Silver - Hollywood, CA

June 2022 to January 2023

• Keeping track of new clients coming in and clients being discharged using excel spreadsheets.

• Keeping track of clients progress with employment using excel spreadsheets.

• Assisted with keeping track of clients health insurance changes .

• Assisted clients with intake into health programs.

• Assisted with clinic audits.

• Using a system called ring central to contact clients.

• Received a certificate of completion for completing my confidentiality, ethics, and boundaries course. Customer Service Representative

Trident Dental Laboratories - Los Angeles, CA

August 2021 to January 2022

• Answering phone calls from different dentistry offices all around the U.S.

• Emailing production labs to find out the delivery date of a case in production.

• Emailing productions labs with answers from the offices about a case in production.

• Maintaining follow up calls to offices about cases in production.

• Data Entry and documentation with every call and email to and from offices and production labs.

• Taking payments over the phone, emailing statements, and invoices.

• Fulfilling supply orders

Driver

KEOLIS - Lancaster, CA

October 2019 to November 2020

• Providing safety to elderly and disabled.

• Assisting help to passengers while riding in the vehicle.

• Driving passengers to and from different locations (doctors appointments, grocery stores, home, church, etc...)

• Keep track of time management, money, and mileage.

• Provide great customer service.

Counselor Assistant

Westside Union School District - Lancaster, CA

March 2019 to October 2019

• Watch and counsel students throughout the day and when social issues arise.

• Maintain confidentiality between students and parents when problems outside of school conflict with students work in school.

• Counsel and assist students through challenging moments in life.

• File important data.

• Answer the phone and leave notes when Counselor is not present.

• Carry out specific duties and demands when asked of. Sales Associate

Five Below - Lancaster, CA

November 2018 to February 2019

• Provide a fun environment for customers.

• Provide exceptional communication and customer service skills.

• Maintain a clean and safe workplace.

• Check out customers at register.

Administrative Assistant/General Clerk

Vets United - Austin, TX

February 2018 to August 2018

• Medical claim data entry.

• Medical voucher examination.

• Process bulk claim submission.

• Medical claim processing.

• Proficiently use Excel and Microsoft word to organize and schedule future events.

• Properly file important documents.

Retail Associate/Cashier

ROSS DRESS FOR LESS - Bastrop, TX

August 2016 to February 2018

• Engage in tasks assigned during all working hours.

• Perform a range of functions in all areas of the store as business needs require.

• Handles all customer issues in a courteous and helpful way.

• Perform daily recovery and light cleaning tasks to ensure a neat, clean and organized store.

• Flex and reorganize different departments throughout the store. Teacher/ Teacher Assistant

BASTROP INDEPENDENT SCHOOL DISTRICT - Bastrop, TX

August 2015 to August 2017

• Assist and supervise children during all activities.

• Communicate appropriate information to parents.

• Maintain confidentiality for parents, children, staff and management.

• Counsel children when social, academic or adjustment problems arise.

• Properly file important documents.

Education

High school or equivalent

Some of college in Radiology

Antelope Valley College

Skills

• Customer service

• Microsoft office

• Filing

• Data Entry

• Driving

• Communication Skills

Additional Information

SKILLS & ABILITIES

*Proficient in Microsoft Office, Word, Excel, Powerpoint, Spreadsheets

*Data Entry

*Proficient in communication skills

*Proficient in customer service skills

Contact this candidate