James K. St. Clair

Collection Management

ad3fl1@r.postjobfree.com • LinkedIn

717-***-**** • Holtwood, PA 17532

Seasoned and results-driven professional with expertise in overseeing end-to-end debt recovery processes.

Excel at implementing effective collection strategies, analyzing credit risk, minimizing losses, and enhancing collection efficiency. Proactive leader; skilled in supervising restructuring teams, managing repossession efforts, and achieving desired financial targets. Track record of leveraging strategic approaches and surpassing recovery targets. Demonstrated success in maintaining low delinquency rates and ensuring compliance with regulatory requirements. Proven ability to streamline processes, optimize collection efforts, and increase outreach to delinquent accounts. Known for building and maintaining positive relationships and supporting vendor partners in portfolio management, risk mitigation, commercial/consumer collection, litigation, and bankruptcy matters.

Areas of Expertise

●Collection/Recovery Management

●Litigation & Bankruptcy Operations

●System Integration & Deployment

●Financial Analysis & Reporting

●Team Leadership & Supervision

●Legal & Regulatory Compliance

●Policy & Procedure Development

●Customer Relationship Management

●Fraud & Risk Investigation

●Performance Metrics Tracking

●Vendor & Agency Management

●Debt Settlement Negotiation

Key/Signature Accomplishments

Directed Workout Team in the Litigation and Recovery department, surpassing monthly and annual targets for recovery, non-accrual, credit loss, and delinquency.

Innovated and implemented specialized processes tailored to meet specific business requirements of vendor partners, ensuring delivery of top-notch customer service.

Created a 1st party outsourcing process to support collection team despite economic challenges posed by Covid.

Developed comprehensive policies and procedures for 3rd party collection agencies, incorporating state-of-the-art batch track reporting and performance monitoring.

Supervised a restructuring team to meticulously draft policies and procedures, addressing surges in defaulted contracts and ensuring compliance with corporate risk standards.

Built a Repossession Team, negotiating competitive pricing contracts with third-party repossession firms, tracking inventory, and delivering timely reports to senior management.

Professional Experiences

De Lage Landen F. S. – Wayne, Pennsylvania

Director – Litigation & Recovery 2008 – 2023

Oversaw a high-performing remote team, fostering a collaborative and results-driven environment throughout the facility. Systematically followed up with customers based on multiple data points. Provided expert consultation to early-stage collection team, offering performance reports to track collector outcomes. Played a pivotal role in delivering system support for new corporate software, including testing, training, and ongoing support for U.S. and European operations.

Devised and executed streamlined processes, increasing outreach to delinquent accounts by 400% and reducing delinquency while increasing fee income for the company without expanding workforce.

Deployed cutting-edge collection software, improving communication with past-due accounts through automated reminders and effective monitoring/reporting capabilities.

Orchestrated end-to-end management of a nationwide network of contingency fee law firms, minimizing losses and maximizing recovery of bad debt.

Designed and implemented an auto dialer system, optimizing penetration efforts in early-stage collections and late-stage collection processes across various offices in the U.S.

Additional Experiences

VP of Risk Operations & Unit Manager II – Bank of America, Troy, MI

Collector – Household Retail Services, MI

Collector – Shermetta, Chimko and Kilpatric P.C., Rochester, MI

Education & Credentials

Active Member – ELFA Credit & Collection Conference Committee 2012 – Present

Participating Member – Industry Association; Equipment Leasing Finance Association 2012 – Present