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Customer Service Quality Control

Location:
Eastvale, CA
Posted:
February 06, 2024

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Resume:

AC

APRIL CRAIG

ad3fgu@r.postjobfree.com 909-***-**** Riverside, CA 92509

Reliable individual with background as Picker for large organizations. Motivated and highly communicative when working quickly while observing company procedures. Excellent contributor to large and small teams within all scales of warehouse environments.

Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. RF Scanning Devices

Boxing and Labeling

Merchandise Restock

Workload Priorities

Staff Training

Shipping and Receiving

Heavy Lifting

Equipment Operation

Safety Procedures

Attention to Detail

Customer Service

Verbal and Written Communication

Motivated Team Player

Data Processing

Product Inspection

Goal Setting and Prioritization

Quick Learner

Warehouse Coordination and Support

Time Management

Payment Processing

Cleaning and Sanitizing

Radial Rialto, CA

Picking Associate

01/2020 - Current

Selected products and items from shelves and pallets for customer orders. Confirmed items picked for orders by keying codes into system. Fulfilled orders quickly to accomplish challenging daily objectives. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Cleaned and organized aisles, work stations and floors to promote operational productivity.

Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.

Achieved productivity and accuracy standards to meet company guidelines.

Labeled boxes and placed in outbound collection areas. Kept work areas clean, neat and organized for optimal productivity and worker safety.

Packaged items with appropriate materials to prevent damage during shipping.

Operated forklift and pallet jack to transport heavy loads. Packed and unpacked items, checking breakables before stocking on Summary

Skills

Experience

shelves.

Stamped price tags on merchandise, referring to official price lists. Received and counted stock items, recording data manually or on computer for inventory purposes.

Riverside optometry Riverside, CA A

Receptionst/Referral Coordinator

08/2007 - 01/2020

Scheduled patients according to availability, urgency and insurance authorization guidelines.

Reviewed demographic, clinical and insurance information before sending to referred specialists.

Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.

Answered questions and resolved concerns raised by both patients and specialists.

Managed up to 5 patient referrals daily through multi-line telephone system.

Prioritized referrals according to urgency and adhered to appropriate referral deadlines.

Performed additional office duties, handling patient service inquiries and receiving payments.

Assisted referred patients in filling out applications and insurance forms. Verified documents and associated records to catch and resolve discrepancies.

Developed productive working relationships with numerous insurance company representatives.

Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.

Communicated with patients with compassion while keeping medical information private.

Participated in physical inventory counts to keep information accurate and current.

Inspected incoming glasses for damage.

San Gorginio High School San Bernardino

High School Diploma

06/1999

Education and Training



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