CHERYL SILVA

St. Petersburg, Fl • 646-***-**** • email ad3fg4@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/cheryl-silva-5969b312/?senderId=jen-gaudiomonte-691a2011

AREAS OF EXPERTISE

Clerical Skills

Communicated with design studios, product managers and temps to ensure due dates were met for high volume of Computer Aid Designs (CAD). Expense report done monthly.

This included managing CAD log, invoices and monthly expense report.

Computer Software:

MS Office Suite: Word/Excel, Salesforce, EBS, OM Webform 2.0, Adobe Creative Suite CS: Photoshop, /Illustrator/InDesign/Acrobat Pro/Freehand, Power Point, NED graphics, Teams, Point Carre' (CAD), Colour Matters (CAD) and Envision (3D mapping).

Design and Production

Layout and production for catalogs, email ads, mock ups for presentation or website page, revising tech packs for garments in InDesign, color separations, designing graphics, embroideries, and prints for fashion and 2 home fashion companies, communicating overseas with printing mills, and working with outside studios when the workflow was very heavy.

PROFESSIONAL EXPERIENCE

Customer Service, IntouchCX. 10/2023 – Current

• Customer service-Answering calls for Hollister Co. & Abercrombie & Fitch and advising

customers of the policies and helping customers in regards to their orders, placing orders, missing orders, tracking orders and researching discrepancies in timelines and delivery. Offering appeasements and price adjustments to ensure customer call satisfaction.

Claims Specialist, Koozie Group c 04/2023 - 7/2023

• Investigated claims cases submitted by distributors to determine whether the claim was valid. If all evidence proved the claim valid, credit was Issued using Salesforce, EBS, OM Webform 2.0, and all information from website. Contract Work.

Graphic Designer – Freelance 09/2023 Current

• Photo manipulation, retouch, cleaning images, super-imposing images to create realistic

looking scenes or products, print revisions, cleaning artwork, color matching, color

correction

• Creating repeats for surface design & fabric & color reduction.

Cashier/Amazon in Store Shopper, WHOLE FOODS Market 09/2019 - 09/2020

• Customer assistance.

• Cashier-ringing up customers, bagging items, maintaining area cleanliness.

• Replenishing bags for my own area as well as over seeing any other area that may need replenishing for the morning crew if working a closing shift.

Graphic Designer, FULLBEAUTY BRANDS 06/2014 - 03/2019

• Responsible for all CADs for sleepwear and intimates utilizing Adobe CS6, NED Graphics Fashion Studio and Excel.

• Worked directly with Designers to create prints and graphics using the season's Pantone colors.

• Problem solver during print purchasing studio meetings.

• Created and revised prints and placement graphics, colorways, repeats, life size bodies following techpack specs for accurate graphic placements.

• Worked with outside studios to ensure that deadlines are met as well as achieve brand specific prints/graphics while working outside the parameters of possible copyright infringements.

• Created, maintained and replenished print library.

• Keeping accurate monthly CAD expense report cross referencing monthly invoices.

Graphic Designer, HYP HOSIERY 11/2013 - 04/2014

• Designed licensed graphics for sock packs and hosiery for mid to mass tier. boys/girls for

stores such as Claire's, Walmart, Target, Kohls, Justice, Hot Topic. Private and Licensed.

Graphic Production Designer, VICTORIA’S SECRET - PINK 10/2012 - 10/2013

• Created and revised techpacks for licensed sports Apparel, Intimates and Yoga.

• Completed CAD requests to create prints, assortment boards, colorways, graphics, repeats, placing graphics and Patterns on bodies.

• Uploaded files to FTP server and mass printed using batch processes for efficiency.

Graphic Designer, THOMAS SIGN COMPANY 08/2009 - 05/2010

• Edited, formatted, and uploaded photos to website, and re-touched and super imposed photos onto images of buildings after calculating proper size to proportion.

• Created PDF presentations of the branding booklets for signs for stakeholders including banks, and other buildings with large signs and parking signs.

Contact this candidate