SUMMARY

Highly skilled and dedicated IT professional with solid technical support, system administration, and network troubleshooting background. Adept at diagnosing and resolving complex hardware, software, and connectivity issues to ensure optimal functionality and performance. Proficient in managing IT infrastructure, implementing security measures, and providing end-user support in fast-paced, deadline-driven environments. Demonstrated ability to work collaboratively with cross-functional teams and effectively communicate technical concepts to non-technical personnel. Committed to staying up to date with emerging technologies and industry trends to deliver innovative solutions.

SKILLS

Cybersecurity Best Practice Implementation

Real-time traffic analysis, network IDS, and packet dissection using Wireshark

Hardware and software troubleshooting

Network vulnerability scan and penetration testing

IP security camera installation

Kali Linux, Nessus, Nmap, Wireshark, Metasploit, John the Ripper and Aircrack

Excellent written and verbal communication and organizational skills

Antivirus solutions including malware, spyware

Proficiency with Azure and Office 365 hybrid support, Azure virtual networks, and VMs.

Server Rack Building

Install, configure, and support network hardware such as Aruba firewall, routers, switches, WAN

accelerators, DNS, and DHCP.

EXPERIENCE

Senior Network Engineer and System Administration 08/2022 to Current

McCormack Foundation Chicago, IL

Conduct penetration testing and vulnerability analysis of networks and applications.

Install and set up the necessary hardware and software components.

Address hardware and software problems.

Create and deploy fresh network strategies and/or boost the effectiveness of existing networks.

Purchase network equipment and oversee subcontractors working on network installation.

Install, configure, and support network hardware such as routers, switches, WAN accelerators, DNS, and DHCP.

Investigate network problems.

Office 365 basic troubleshooting

VPN Connectivity/Installations

Manage and monitor daily system and data backups and regularly monitor operations of the network equipment and systems

Active Directory support (including software deployment) and Group Policy (GPOs) administration.

Participate in Business Continuation/Disaster Recovery infrastructure planning, building, and testing, including network performance, security, anti-virus, intrusion, web usage/monitoring, design, and acquisition of servers.

IT Consultant 01/2020 to 11/2020

Advanced Tech Schaumburg, IL

An IT system and infrastructure analysis was performed to find any potential vulnerabilities and make security recommendations.

Created timetables and goals for projects and monitored their progress to make sure successful project completion was on schedule.

Diagnosed and fixed issues with IT systems and advised users on best practices for IT security.

Worked with internal technical teams to ensure that solutions were well understood and implemented.

Created in-depth analyses on the effectiveness of IT solutions and offered professional guidance on best practices in technology

IT Technician 11/2017 to 12/2019

Medix Chicago, IL

Installation and configuration of computer systems and peripheral devices, as well as user orientation and advice on new software and computer equipment.

Local networks were maintained to enhance performance, preserve security and privacy, and troubleshoot and diagnose network and system issues.

Identified computer or network equipment shortages and ordered purchases as needed, performing troubleshooting to diagnose and fix problems.

Keeping records or logs of repairs and fixes, as well as doing upgrades and maintenance without preventing others from finishing their work

EDUCATION

Bachelor of Science: Computer Information System 12/2015

DeVry University Chicago, IL

CERTIFICATIONS

CompTIA Security+

Udemy – Online

Cyber Security Analyst Professional Certification

Coursera - Online

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