Benson Chen

646-***-**** ad3fg1@r.postjobfree.com Boston, MA 02111

EDUCATION

Wentworth Institute of Technology Boston, MA Graduating August 2023

Bachelor of Science in Computer Engineering

SKILLS

Software: SolidWorks, Microsoft Office, Visual Studio, Multisim, Quartus II, Vizor, SCCM, AD, Confluence, Track-it

Programming Languages: C++, Python, MATLAB, G-Code

Test Instruments: Function generator, Digital Multimeter, Power Supply, Breadboard, Oscilloscope, Waveform Generator, COP-Amps [741], Arduino board

Operating Systems: Windows, Mac OS X

WORK EXPERIENCE

City of Cambridge Cambridge, MA

Technical Support Intern August 2022 - December 2022

Logged and managed trouble tickets via email and phone using the Cambridge Helpdesk System (CHS) to ensure timely issue resolution and efficient support services. Addressed hardware, software, and peripheral issues by traveling to several on-site locations and resolving technical challenges promptly.

Configured desktop PCs and mobile devices, including tablets and smartphones, while also gaining experience in installing both hardware and software to meet end-users' technical requirements.

Collaborated effectively with a diverse team of support professionals to deliver exceptional technical and non-technical support, consistently prioritizing customer satisfaction and timely issue resolution.

Massachusetts Department of Transportation (MassDOT) Boston, MA

Service Desk Co-Op January 2022 - April 2022

Assisted in Future of Work initiative including converting employees to single corporate devices and implemented transition to OneDrive for Business.

Adapted process improvement for asset management, cataloged inventory, and end of life date documentation. Coordinated with Procurement team on document purchase dates in support of assets contract dates.

Responded to incident work orders for both remote and on-site support for surrounding locations.

Aggregated and refreshed records to provide up-to-date information for users across the organization.

Sun Hing Chinese Restaurant Wolcott, CT

Manager August 2017 - January 2022

Established and systematized the online delivery platforms in response to pandemic conditions.

Increased order volume and revenue by 20% through online sales outlets reaching new customers.

Monitored online merchant portals including payment records and restaurant operations daily.

Prepared and expedited orders through multi-POS systems and phone in a fast-paced environment.

Sakura Garden Glastonbury, CT

Host September 2017 – June 2019

Organized and prepared a 20+ employee work schedule & seating map daily.

Interacted and managed inflow of customers to all dining areas and provided accurate wait times.

Assisted staff in setting and clearing dining rooms appropriate to customer parties.

PROJECTS

Battleship Object Oriented Programming October - December 2021

Developed a program in C++ to run the game Battleship against a CPU generating random moves.

Allowed the user and CPU to place 5 unique ships on their 10x10 board. User would take turns with CPU firing on each unique board. Ran until either side ran out of available ships determining the winner.

Aluminum Block Design Fundamentals of CAD and CAM October - November 2019

Studied G-Code programming to operate a CNC machine to create and mill designs on an aluminum block.

Practiced proper protocol to assemble hardware parts and implement software files to the machine.

Created and tested code in simulators before final application to machine to achieve desired result.

Electric Car Introduction to Engineering October 2019

Programmed an electric car to remain within the confines of a sumo ring using an Arduino in C.

Utilized infrared sensors on the electric car to detect the specific bounds of the circle.

Compiled the code and building process through a flowchart for ease of reiteration.

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