Sharika Mays

Florissant, MO ***** ad3fey@r.postjobfree.com 314-***-****

Highly organized and detailed professional excellent at building relationships and problem solving. Osha

** *** ************* Tech 1 certified. Skilled and experienced in Administration, Customer Care and Training.

Work Experience

Team Lead - MDA Lowe's Fulfillment Center 04/23 - 12/24

• Responsible for training new employees, leading team huddles, and creating documentation for weekly training topics

• Support delivery operations from internal and external customers, order entry and processing order

adjustments, assist in problem solving to creating brand loyalty and lasting relationships

• Perform assigned daily tasks such as working alerts, queues, and cases, process customer order

changes and utilize multiple order management systems

• Effectively communicate with 3PL service providers, Supply Chain teams, distribution nodes, and store

operations to ensure seamless deliveries for customers

Packer/Shipper Randstad/Legacy Pharmaceuticals 09/22 - 11/22

•Packing and labeling of varies pharmaceuticals in warehouse environment

•Using knowledge of GMP practices and procedures

•Operating barcode scanner and computer to ensure accuracy of orders

•Wrapping, weighing, and palletizing products

•Maintaining a clean and safe work environment and met all quality and quantity production goals

Production Team Member Manpower/Nike 07/22 - 09/22

•Produced plastic airbags utilizing a hydraulic press, die cut press, and rotating welding machines

•Preformed quality inspections to finish product free of defects.

•Counted, packaged, and stored product

•Stood for 12 hire shifts and rotated stations hourly with team mates to reduced chances of fatigue

•Maintained a clean and safe work area according to the 5S standards, ensuring the inspect rate remained

Production Team Member Nature Bakery 10/21 - 04/22

• Worked in a fast-paced environment packing, unpacking, and repacking product into cartons or WIP to eliminates downtime

•Multi-tasked packing with quality checks of fig bars and removing line jams to reduce chances of product delays

• Crossed trained to feed as PRN and assisted in peer-to-peer training new employees

Customer Support Specialist Equifax WWS 07/21 -09/21

•Provided inbound support to customers on products and services

•Maintained a high level of customer service and above 90 precent QA rating, when providing training and support advice to the customer

Inbound Sales Representative Charter Communications 10/20 -01/21

•Provided exceptional customer service to build rapport, leverage product knowledge and promotional rates to bring value to the product

•Acquired new accounts and upsold existing accounts, therefore meeting all sales goals

Dispatcher/CSR U.S Pack Logistics 01/19 - 07/19

•Processed On-call orders and scheduled future orders providing exceptional customer service.

•Dispatched orders to couriers considering the most time-efficient routes.

•Acted as the liaison between Courier and Customer with account updates or any unforeseen delays.

Court Clerk II St. Louis County Courts 02/08 - 09/18

•Successfully managed initiation and continual documentation of three Judges dockets with heavy caseloads containing highly confidential information and volunteered for additional projects including training new employees

•Identifying system improvements with ease and updated departmental procedures to reflect a more efficient workflow procedure that helped lower case initiation time and reduce backlog.

•Provided excellent internal and external customer service

Core Competencies

Strong Problem-Solving Skills, Critical Thinking, Team Oriented, Detail Oriented, Strong Written and Verbal Communication, Interpersonal skills, Time Management,

Technical Skills

Sound Mechanical Aptitude, Microsoft Office Knowledge, Computer Savvy, Osha 10 Certified, Manufacturing Tech 1 Certificate

Education

High School Diploma McClure South Berkeley – St. Louis, M0

Manufacturing Tech 1 St Louis Community College- St. Louis, Mo

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