Customer Service Behavioral Health

Katie Ewing

***** ***** ***** ** ********, OH ***92 740-***-**** ************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional who combines 11+ years of experience working with vulnerable populations with healthcare, management, and customer service skills to illustrate value. Able to assess and evaluate needs and coordinate plans. Possess communication skills necessary to build relationships with community resources.

Attention to detail needed to maintain high levels of accuracy.

Adapt to new challenges and ideas and able to develop relationships with diverse populations.

Regarded as a natural people person with strong interpersonal communication skills.

Communication Platforms – Zoom and MS Teams

Microsoft Office Applications – Word, Excel, and PowerPoint.

KEY QUALIFICATIONS

Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations Wellness

Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods Social Programs

Community Resources Public and Community Health Systems Program Planning Interview Techniques Program Management

Medical Terminology HIPAA Compliance Interpersonal Professional Communications Delivery of Services

Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology Self-Care

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Adena Reginal Medical Center – Chillicothe, OH 12/2023 – Present

Patient Companion

Monitor vital signs and detect changes in the condition of patients

Assist patients with basic requests

Adhere to hospital policies and standards

Private Duty – Wellston, OH 07/2023 – 12/2023

Caregiver

Provide companionship and personal care, take vital signs, and distribute medication.

Handle light housekeeping duties, prepare meals, run errands, and transport to locations outside the home.

Ensure privacy of sensitive and confidential information.

Jenkins Community Center – Wellston, OH 09/2022 – 06/2023

Resident Care Provider

Provided personal care assistance to residents – personal hygiene, and mobility.

Promoted a safe, clean, and organized environment.

Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.

Completed light housekeeping duties, prepared meals, and ran errands in a timely manner.

Observed, reported, and documented resident conditions and activities.

Private Duty – Jackson, OH 09/2016 – 09/2022

Caregiver

Took vital signs, distributed medication, and completed light housekeeping duties.

Run errand and prepared and served meals.

Maintained accurate and complete documentation.

Family Senior Care – Jackson, OH 12/2012 – 09/2016

Home Health Aide

Maintained a safe, secure, and healthy environment.

Took vital signs, distributed medication, assisted with activities of daily living – personal hygiene and mobility.

Handled light housekeeping duties, prepared meals, and ran errands.

Documented patient condition and activities and any changes to patient care plan.

Ensured confidentiality and privacy standards of protected health information.

Contact this candidate