Customer Service Worker

Ramona Singh

647-***-**** *************@*****.**

SUMMARY

Recent Social Service Worker – Gerontology graduate, with 500 hours of internship experience in a retirement home setting, working with older adults. Implied client engagement measures, empathetic and detail-oriented interactions with the residents to ensure effective service delivery. Excellent communication skills, time management skills, and a welcoming attitude to all opportunities on this journey to enhance work experience.

HIGHLIGHTS OF SKILLS AND ABILITIES

• Excellent written and verbal communication

• Experience in a customer service environment

• Teamwork and collaboration skills while managing 20 students as a part of a student community head

• Fluency in English, Hindi, Punjabi

• Patience and positive attitude while working as a team with residents, and peers

• Excellent attention to detail while completing quality observations

• Cultural Competency

• Strong time management skills

• Food Handler certification

WORK EXPERIENCE

Team Member, February 2023-current

Tim Hortons, Credit Valley Hospital, Mississauga, ON

• Excellent team work skills

• Effective cash handling skills, receiving invoices, payment by cash, credit cards, vouchers or automatic debits

• Effective interactions with customers to deliver the best service Dietary Aide, September 2022 – current

Chartwell Regency Retirement Residence, Mississauga, ON

• Excellent customer service skills gained by delivering exceptional and compassionate service to the older adults

• Empathetic and welcoming attitude while interacting with residents, understanding their individual needs

• Effective performance in a fast-paced environment through proper time management and application of strategies

• Proper knowledge of food safety and health hazards Cashier, October 2019 - December 2019

Pizza Hut, Amritsar, India

● Used effective communication when working with customers

● Organized and maintained food production inventory

● Formulated seasonal deals and implemented customer discounts VOLUNTEER EXPERIENCE

Social Service Worker Intern, September 2022 – December 2022 Chartwell Regency Retirement Residence, Mississauga, ON

• Organized recreational activities for the overall wellness of the residents

• Interactions with the elderly population, and understanding their behavioural patterns

• Demonstrated a professional manner while working with the older adults

• Designed activities based on the residents’ interests Food Preparation Volunteer, January 2022 - April 2022 Gurudwara Nanaksar, Brampton, ON

● Evaluating food resources to plan enough food for temple members

● Used effective teamwork skills while preparing food with other volunteers

● Organized all utensils and followed proper cleaning procedures Head Representative, April 2018 - March 2020

Delhi Public School, Amritsar, India

● Created and designed workshops for students on physics and biology

● Leadership skills while managing 20 class peers

● Used creativity when making artwork on important issues such as domestic violence and environmental issues

EDUCATION

Social Service Worker - Gerontology, September 2021 - December 2022 (Graduated) St. Clair College, Mississauga, ON

Related courses : Group Dynamics, Basic Psychology, Case Management, Community Practice, Celebrating Cultural Diversity

Reference :

Destinie Gagen

Lifestyle & Programs Manager

Chartwell Waterford Retirement Residence

2160 Baronwood Drive Oakville, ON L6M 0Y1

Note : willing to relocate before the start date

Contact this candidate