Karena Radford

Actively seeking permanent employment opportunities in Data Entry field that expresses my interest and adds experience to my 10+ years of workforce expertise Mobile, AL 36606

ad3f9r@r.postjobfree.com

+1-850-***-****

For over a decade I have established high levels of innovation, projected leadership, and utilized my keen abilities to provide quality assurance that implemented the attributes of professionalism. I have an extensive background of expertise and a combination of advanced level skills, which included learning these various skills through roles in Communications, Retail, Inventory Management, Quality Control, Support, Customer Service, Education & Client Retention Specialization. Within a variety of these industries my achievements have granted me the opportunity to influence the improvement and functions of business operations, introduce creative and strategic processes, managing customer relations, and specialize in coordination by communicating internally and externally. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative, Sykes

Sykes Enterprises, Incorporated - Remote

August 2022 to Present

Customer Service calls receiving, case notation, order filling, refunds/exchanges, troubleshoot, chat/ email assistance etc

Remote Survey Caller

Dynata - Mobile, AL

March 2022 to Present

Use of Windows 10 Computer operating system. Handles calls to U.S citizens, completing Survey studies for important topics. Utilizing professional customer service abilities. Dietary Specialist

Eastern Louisiana Mental Health System - Jackson, LA November 2021 to March 2022

• Recorded the proper data for patient intake based on diet, mental status, insurance etc.

• Reviewed meal plans to be edited by the dietitians

• Print and distribute copies of meal menus to specific health units

• Occasionally helping with food handling, preparation, cleaning and sanitizing of kitchen appliances and work space.

• Customer service and proper patient care

Education

High school diploma

Emerald Coast Career Institute N - Crestview, FL

Skills

• Adobe Acrobat

• Microsoft Windows Server (10+ years)

• Customer service

• Operating Systems

• Computer Networking

• Help Desk

• Technical Support

• Active Directory

• Typing /Windows operating systems/Written, verbal,professional communicative skiils (10+ years)

• Live Chat

• VMWare

• Network Support

Languages

• English - Fluent

Certifications and Licenses

Typing

May 2022 to Present

Silver Typing Certificate Awarded to Karena Radford for typing in English with 43 wpm and accuracy 98.5%

Assessments

Retail customer service — Familiar

March 2022

Responding to customer situations in a retail setting Full results: Familiar

Sales skills — Familiar

September 2021

Influencing and negotiating with customers

Full results: Familiar

Customer focus & orientation — Completed

September 2021

Responding to customer situations with sensitivity Full results: Completed

Attention to detail — Completed

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Written communication — Proficient

May 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Social media — Completed

March 2022

Knowledge of popular social media platforms, features, and functions Full results: Completed

Verbal communication — Proficient

May 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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