Customer Service Data Entry
Resume:
Karena Radford
Actively seeking permanent employment opportunities in Data Entry field that expresses my interest and adds experience to my 10+ years of workforce expertise Mobile, AL 36606
**************@*****.***
For over a decade I have established high levels of innovation, projected leadership, and utilized my keen abilities to provide quality assurance that implemented the attributes of professionalism. I have an extensive background of expertise and a combination of advanced level skills, which included learning these various skills through roles in Communications, Retail, Inventory Management, Quality Control, Support, Customer Service, Education & Client Retention Specialization. Within a variety of these industries my achievements have granted me the opportunity to influence the improvement and functions of business operations, introduce creative and strategic processes, managing customer relations, and specialize in coordination by communicating internally and externally. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative, Sykes
Sykes Enterprises, Incorporated - Remote
August 2022 to Present
Customer Service calls receiving, case notation, order filling, refunds/exchanges, troubleshoot, chat/ email assistance etc
Remote Survey Caller
Dynata - Mobile, AL
March 2022 to Present
Use of Windows 10 Computer operating system. Handles calls to U.S citizens, completing Survey studies for important topics. Utilizing professional customer service abilities. Dietary Specialist
Eastern Louisiana Mental Health System - Jackson, LA November 2021 to March 2022
• Recorded the proper data for patient intake based on diet, mental status, insurance etc.
• Reviewed meal plans to be edited by the dietitians
• Print and distribute copies of meal menus to specific health units
• Occasionally helping with food handling, preparation, cleaning and sanitizing of kitchen appliances and work space.
• Customer service and proper patient care
Education
High school diploma
Emerald Coast Career Institute N - Crestview, FL
Skills
• Adobe Acrobat
• Microsoft Windows Server (10+ years)
• Customer service
• Operating Systems
• Computer Networking
• Help Desk
• Technical Support
• Active Directory
• Typing /Windows operating systems/Written, verbal,professional communicative skiils (10+ years)
• Live Chat
• VMWare
• Network Support
Languages
• English - Fluent
Certifications and Licenses
Typing
May 2022 to Present
Silver Typing Certificate Awarded to Karena Radford for typing in English with 43 wpm and accuracy 98.5%
Assessments
Retail customer service — Familiar
March 2022
Responding to customer situations in a retail setting Full results: Familiar
Sales skills — Familiar
September 2021
Influencing and negotiating with customers
Full results: Familiar
Customer focus & orientation — Completed
September 2021
Responding to customer situations with sensitivity Full results: Completed
Attention to detail — Completed
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Written communication — Proficient
May 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Social media — Completed
March 2022
Knowledge of popular social media platforms, features, and functions Full results: Completed
Verbal communication — Proficient
May 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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