Katrina (Kari) Marie Flor

Phone: 763-***-****

Email: ad3f8u@r.postjobfree.com

Address: Zimmerman, MN 55398

LinkedIn: https://www.linkedin.com/in/katrinaflor

Objectives:

Dedicated IT Program/Telecommunications Manager with extensive expertise in Telecommunications and Information Technology. Adept at program management, contract management, vendor management, and personnel training. Seeking to contribute skills in optimizing IT deliverables and fostering strong business relationships in a dynamic organization.

Key Skills:

IT / Telecommunications Management

Vendor & Contract Management

Troubleshooting & Problem Resolution

Team Management & Training

Technical Documentation

Technology Assessment & Optimization

Microsoft Office Suite

Project Management Apps: Microsoft Project, Smartsheet, VersionOne

Mobility Device Management: AirWatch, Intune

Telecommunications / Technology Expense Management

Financial Regulatory and Company Policy Requirements and Compliance

Excellent Communication Skills (written and verbal)

Technical Proficiencies - Platforms/Apps/Tools:

PBX and ACD (Contact Center): Avaya Aura, Mitel/InterTel, Siemens/ROLM HiCom, Cisco (CUCM), Genesys, NICE CXone

ITSM: BMC Service Desk Express /BMC ServiceNow, Layton ServiceDesk

TEM: Calero MDS VeraSMART, OVATION, Tangoe, Asignet Xigo CLM6 and CLM 7

Mobility MDM: AirWatch, Intune

Service Provider Portals: AT&T, Verizon, Comcast, T-Mobile, Charter, Lumen, etc.

VoIP/QoS Knowledge: H.323, H.248, SIP, MGCP, SCCP

Omni-channel Solutions

Conferencing: Zoom, WebEx, Poly, Crestron Control System, etc.

Career Experience:

Bluewave Technology Group - 12/2021 – 09/2023

Senior Analyst

Technology Assessment

Strategic I.T. Sourcing

Telecommunications & Wireless Expense Management (TEM/WEM)

Operations Support

Cost Audits and MACD Recommendations

RFP/RFQ Process Administration

Contract Negotiations

Inventory Management

Invoice Processing and Payment Oversight

Kitestring Technical Services - 08/2021 – 12/2021

Contract / Program Manager @ Allstate

Work Force Optimization System Upgrade

Migration to Cloud Solution

Project Scope Definition

Task Delegation

Business Group and Team Presentations

Process Leadership

KRG Technologies - 02/2021 – 06/2021

Contract / Program Manager @ Maximus

Migrated government contact center on-prem infrastructures to Genesys Engagement platform, PaaS, in the cloud.

Risk Mitigation

Program Integration Management

Technical Documentation

Olympus Corporation of the Americas - 04/2006 – 08/2020

Manager, Telecommunications

IT Operations Management

Project Leadership

Cost Reduction Initiatives

Vendor Contract Negotiations

Budget Management / Financial Reporting and Analysis / Cost Savings

Inventory Control

Carlson Companies, Inc - 06/1988 – 03/2006

Telecommunications Team Lead

Monitor/Maintain Telecom Systems (PBX, Voicemail, IVR, etc.)

Vendor Management

Call Center design and implementation

IT Asset Management

Guide, train, and mentor other employees

Provide system support, including on-call rotation, troubleshooting, and resolving complex system issues.

Professional/Business Training:

Microsoft Project – NHCC

Six Sigma Green Belt – Carlson Companies

Dale Carnegie Training – Carlson Companies

ITIL – Carlson Companies

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