EARLETTE SMALLS

Brooklyn, NY *****

P: 773-***-**** – E: ad3f85@r.postjobfree.com

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

Business Development Understanding

Stocking and Replenishing

Credit Card Payment Processing

Freight Operations

Customer Relations

Instructional Support

Cash Register Operations

Schedule Management

Training Activities

Critical Thinking

Retail Accounts

Store Merchandising

Work History

01/2023 to 04/2023

Customer Service Representative

Shake Shack

Processed customer service orders promptly to increase customer satisfaction.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Responded to customer requests for products, services, and company information.

Participated in team meetings and training sessions to stay informed about product updates and changes.

08/2021 to 11/2022

Customer Service Representative

Mitsubishi Electric Corporation

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

01/2019 to 12/2020

Crew Member/Customer Service Hostess

Burger

Built relationships with customers and community to promote long term business growth.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas.

01/2015 to 12/2015

Stocker Associate

UPS Pre, United Parcel Service

NY

Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Removed debris and packaging from boxes and separated for recycling or disposal.

Blocked and faced products on displays and shelves in accordance with company policy.

01/2014 to 12/2014

Driver's Helper

United Parcel Service

Assisted driver with product or package deliveries to residential and commercial locations.

Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.

Arranged packages on truck to achieve best use of storage space and to minimize damage.

Prevented damage to packages and products by correctly securing loads.

Education

2017

Certified Home Health Aide - NY

75 Hours Certification

2017

Strategies For Crisis Intervention And Prevention - NY

2016

Approved Medication Administration Personnel - NY

1986

GED

Career School of New York - NY

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