Customer Service Human Resources

LORRAINE DURHAM

ad3f7k@r.postjobfree.com 682-***-**** Dallas, TX 75287

Summary

Strong customer service background with financial and accounting skills. Excellent listening skills while being empathetic to the customers needs. Reliable and driven with time management and prioritization skills. Skills

Experience

Capital One Plano, TX

Dealer Funder

07/2019 - 01/2023

• Review and complete loan documents in a timely manner.

• Process loan data for funding, underwriting and corrected identified errors.

• Facilitated 40 -50 outbound calls to customers regarding missing documents for loan completion.

Sears Holdings Frisco, TX

Human Resources Office Assistant

10/2010 - 07/2017

• Responsible for handling customer service calls and general administrative duties.

• Responsible for onboarding and training new employees. Complete month end reconciliation of registers and vault.

• Worked as a team member performing cashier duties, built customer loyalty by having a people first attitude.

Nationwide Debt Direct Frisco, TX

Customer Service Representative

04/2011 - 06/2015

• Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Collected deposits, processed payments and made billing arrangements.

• Effectively managed a high call volume of inbound and outbound calls with tact and professionalism.

• Generally handled 60-70 inbound and did 40-45 outbound calls in a day Education and Training

Wade College Dallas, TX

Associate of Arts in Fashion Design

• University of Central Oklahoma Edmond, Oklahoma Coursework towards a Community Health degree

• University of Texas Arlington, TX Coursework towards a Social Worker degree

• Strong customer service background with financial and accounting skills.

• Working knowledge of Microsoft Office, Windows and Slack.

Mary Kay Dallas, TX

Direct Sales Beauty Consultant

09/2013 - Current

• Mentored women and men entrepreneurs by teaching them how to own a skincare business and self promote.

• Promote healthy skincare and make-up through direct sales virtually and in person.

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