Entry Level Customer Experience

BRITANY GRAY

Tanner, Alabama, United States

*******@*****.*** 256-***-****

linkedin.com/in/britany-gray-727a4824b

Summary

OBJECTIVE

LOOKING FOR AN ENTRY LEVEL POSITION, WITH ROOM FOR ADVANCEMENT AND BENEFITS.

Experience

Night Auditor

Best Western Plus Madison-Huntsville Hotel

Mar 2022 - May 2022 (3 months)

•Greet guest promptly upon arrival.

• Assign guests rooms based on reservations and availability.

• Account for all cash in the till upon arrival and all cash to be deposited at closing of each shift.

• Ensure customer experience by resolving any guest issues as quickly as possible.

• Analize financial reports from each day to perform end of business day duties. Shift Manager

Old Gin House Barbeque

Jun 2020 - Jan 2021 (8 months)

• Inventory Management

• Responsible for order accuracy which leads to overall customer satisfaction.

• Time Management

• Perform closing task such as supervising cleaning task, storing food, turning all kitchen equipment off, locking up restaurant.

Cashier

Piggly Wiggly

Jan 2018 - Jun 2018 (6 months)

• Entering store inventory into POS system to conduct customer transactions and accept financial payment.

• Resolve customer complaints by utilizing analytical skills to prevent inventory shortages from theft and product waste.

Cashier

Full Moon Bar-B-Que

Sep 2017 - Feb 2018 (6 months)

• Accept payment from customers and make change as necessary.

• Request and record customer orders, and compute bills using cash registers. BRITANY GRAY - page 1

• Clean and organize eating, service, and kitchen areas. Line Operator

Custom Polymers, Inc.

Mar 2016 - Jul 2016 (5 months)

• Sort trash, metal, and plastic.

• Clean and maintain equipment, machinery, and workstations, using hand tools, shovels, and brooms.

• Stop equipment or machinery to remove damaged materials from conveyors. Pharmacy Technician

CVS Pharmacy

Nov 2010 - May 2011 (7 months)

• Receive written prescriptions or refill requests.

• Print medications labels by inputting data into system and affixing them to bottles.

• Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information. Night Auditor

Best Western Athens Inn

Feb 2009 - Oct 2010 (1 year 9 months)

•Greet guest promptly upon arrival.

• Assign guests rooms based on reservations and availability.

• Account for all cash in the till upon arrival and all cash to be deposited at closing of each shift.

• Ensure customer experience by resolving any guest issues as quickly as possible.

• Analize financial reports from each day to perform end of business day duties. Education

Bishop State Community College

GED, High School Equivalence Certificate Program

2007 - 2007

Shelton State Community College

National Career Readiness Certification; Alabama Certified Worker, Workforce Development and Training

Skills

balance • basic • bookkeeping • cashier • closing • credit • email • financial • forms BRITANY GRAY - page 2

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