Robert D. Gainey
Hagerstown, IN ***46
Cell: 610-***-**** email: ad3f75@r.postjobfree.com
Certifications: CCNA, MCSE + Internet (WinNT), MCSA (Win2003), MCSE (Win2003), MCDST, ITIL v3
Summary of Qualifications
Systems Administrator, Network Engineer and Actuary with extensive technical experience in the science, health care and financial service industries ... Broad base of experience and expertise in networking technology, operating systems and router configurations… Individual contributor and team leadership background ... Systems
Administration, systems design and strong troubleshooting knowledge and experience ... Effective in analyzing client needs, identifying options and delivering timely and effective solutions to technical and client issues ... Team leader with strong instructional skills.
Hardware/Software: Servers – IBM e-series, SnapAppliance, Dell, Compaq; Routers – Cisco, several brands of DSL and wireless routers; Hubs and Switches – Cisco, Linksys, D-Link, 3 Com, Bay, Dell. Firewalls – Checkpoint, Cisco, SonicWall; Operating systems – Win NT, XP, 2003, & Vista, Unix, Linux. Server Software: Exchange 5.5, SQL Server 6.0, 7.0, 2000, 2005; Citrix Metaframe, SMS, IIS, Veritas Backup Exec, Arcserve, Terminal Services, HP Openview. Software – MS Office, FoxPro, Lotus Notes, Visio, MS Frontpage, SAS. Other – Cisco IOS.,
Mainframe – VM/CMS, JCL, TSO
Experience
11/05-12/22 PA American Water Norristown, PA
ITS Senior Support Specialist
LAN/WAN Administration –
Troubleshooting of DHCP, DNS, and WINS, and connectivity problems
Backup of 4 servers at 2 locations using Veritas Backup Exec
Active Directory, creating and administering user & computer accounts, maintenance of OU structure
Voice over IP – Setup and maintenance
Desktop support – Support of users at 28 locations in NE PA
Use of HP Openview to track trouble tickets and change requests
Install, configure and maintain software on servers and PC’s
User training on MS Office Applications
Troubleshooting of hardware and software problems on user PC’s
PC Inventory maintenance using Strategic Asset Tracking System
5/05-11/05 TekSystems, Contractor working at PA American Water, Wilkes-Barre, PA
LAN administration.- Setup and Administer 2 Win2K3 servers, 1 Win2K server, and 1 Snap Server, Administer two other Win2K3 servers
Desktop support – Support of users at 21 locations in NE PA
4/01-2/05 The Renfrew Center Philadelphia, PA
Systems Administrator/Network Engineer
LAN/WAN/WLAN administration. Had full responsibility for the network, including:
Windows NT administration – installed and/or upgraded all servers to Version 4.0, with all Service Packs. Setup, configuration, and maintenance of all servers, creation and distribution of logon scripts, DHCP, WINS, TCP/IP, DNS
Administration of Windows 2000 and 2003 servers
Administration of UNIX and LINUX servers
Exchange administration –Served as postmaster – Maintenance, support and troubleshooting of Exchange problems
Tape backups – using Backup Exec Version 7
Anti-Virus protection – using Norton Anti-Virus Suite
Configuration and Maintenance of Cisco Routers
Set up WAN using Cable Modems, DSL, Dial-Up and VPN’s for remote offices
Support of Citrix MetaFrame server farm and Windows Terminal Services
Support and maintenance of 2 Meridian Option 11C PBX’s in Philadelphia
Administration of SQL Server
IIS Administration
Programming and support of Access databases
Help Desk Management and top-tier support
Support for all electronic devices at Philadelphia sites, including support for all software used in the company, including MS Office and all versions of Windows.
5/00-4/01 TekSystems Contractor working at Mack Trucks Allentown, PA
Project management and planning of network cabling projects
Configuration of Cisco switches and routers
Designed an Access database to keep track of network equipment
Network documentation using Visio, Word, and Excel
8/92-5/00 Actuarial Sciences Associates, Division of AT&T Somerset, NJ
Lead Systems Administrator ( 96 – 00)
LAN administration. Had full responsibility for the LAN, including:
Upgraded network from 6 servers, 1 domain, in 2 states to 26 servers, 6 domains, in 6 states. Also upgraded network backbone from shared 10baseT Ethernet to switched 10baseT, then switched 100baseT using 3COM hubs and switches
Windows NT administration – installed and/or upgraded all servers to Version 4.0, with all Service Packs. Setup, configuration, and maintenance of all servers, creation and distribution of System Policies and logon scripts, DHCP, WINS, TCP/IP, NetBEUI
SQL Server administration – Versions 5.0 and 6.0
Exchange administration – Migrated from MS Mail to Exchange 4.0, upgraded to 5.0 and 5.5, setup and configured the Exchange server, served as postmaster
Tape backups – using ARCserve Version 6 and Backup Exec Version 7
Anti-Virus protection – using McAfee Anti-Virus Suite
Installed, configured, and maintained a Firewall using FireWall 1 from Checkpoint Software
Installed, configured and maintained Cisco routers
Supervised Help Desk staff. Supervised up to 5 people, served as top[-tier support
Designed, developed, and maintained Company Intranet using MS FrontPage and IIS
Manager of Technical Resources (92 – 96)
Assisted with the design and setup of the ASA LAN
Supervised Help Desk staff. And served as top-tier support
Prior Professional Employment
American International Group, Pension Director
The Wyatt Company, Actuarial Assistant
Prudential Asset Management Co., Actuarial Assistant
EDUCATION
Purdue University, West Lafayette, IN, BS Mathematics
New Jersey Institute of Technology, Newark, NJ MS in Computer Science completed, except for Master’s Project Report