Deborah Bastone

Employment Objective

To become established with a prestigious establishment which will allow me to utilize my administrative/customer service experience and people-person skills which will provide me with an opportunity for advancement.

Proficiency Skills

Windows, MS Word, WordPerfect, Excel

Ability to work independently with others in a professional atmosphere

Excellent communication and assessment skills

Professional Experience

Xerox/Conduent 09/16-12/17

Benefits Administrator Senior Associate

Assist customers with health benefit enrollment relative to company offerings. Position requires thorough knowledge of health laws and respective policies, exceptional customer service, ability to multi-task, and proficient typing and data entry skills.

Kimmel Center, Philadelphia, PA (Part-Time) 11/01-Present

Customer Service within the Guest Services Department, greeting patrons and scanning tickets.

Emerson Personnel, Contracted Position 12/12- 10/15

Receptionist front desk coverage, processing incoming and outgoing mail including Express Services, i.e.: UPS, ordering office supplies, and answering multi-lines telephone and other duties as required which include assisting staff with their needs as requested, i.e.: faxing, filing, sorting, printing labels for mail and files. Maintaining USPS and UPS supplies. Report any work-related issues to management. Keep the reception area customer service friendly.

PhilPenn Imported Auto, Bryn Mawr, PA 5/00–07/02

Administrative Assistant to import automobile business. Involved in all phases of auto sales, assisting the owners and customers.

Towers Perrin, Voorhees, NJ 10/97 – 04/00

Call Center Representative. Team Leader to 12 employees in the Call Center. Responsibilities included handling customer inquiries, assisting plan participants in all aspects of their benefit plan questions, maintained detailed records of transactions, and performed quality assurance procedures. Heavy telephone volume in a pension environment. Clients included Raytheon, American Airlines, International Paper and PNC Bank.

Office Team, Voorhees, NJ 01/97 – 09/97

Administrative Assistant. Worked for a variety of positions in a contract environment.