Quality Assurance Technical Skills

Zahid Islam

**** * *** ******** **. Phone: 612-***-****

Bloomington, MN 55425 Email: *******@*****.***

SUMMARY

With over 15 years of Quality Assurance experience, I bring a wealth of expertise in ensuring the quality and functionality of various applications, including Web-Based, Client/Server, and Mainframe systems. My leadership skills shine through managing both onshore and offshore QA teams and developing comprehensive test strategies. I specialize in cloud testing, database validation, and the entire QA lifecycle, both manual and automated. I'm well-versed in collaborating with cross-functional teams to establish QA procedures and standards, and my technical skills include proficiency in various bug tracking tools and databases.

TECHNICAL SKILLS

Hardware: IBM Mainframe, PC, MAC

Automation Tools: Selenium, Cucumber, Serenity

Bug Tracking Tools: HP Quality Center (ALM), Rally, Atlassian JIRA, IBM Rational ClearQuest

Operating Systems: Unix, Windows, macOS, Linux, IBM Mainframe Z OS

Databases: Oracle, DB2, QMF, SQL Server

Languages: HTML, VBScript, SQL, JavaScript, Java, .NET

PROFESSIONAL EXPERIENCE

Best Buy, Richfield, MN August ’14- August ‘23

Lead QA engineer (Browse Engineering Solutions Team)

- Spearheaded QA initiatives for cloud browse projects, managing a team of QA engineers.

- Created and managed comprehensive test plans, fostering collaboration within the team.

- Collaborated with cross-functional teams, defining project scopes and deliverable schedules.

- Led onshore and offshore teams, prioritizing business requirements.

- Automated testing processes and coordinated regression testing.

- Facilitated deployments and communicated effectively with the QA team.

- Presented comprehensive QA status reports in monthly meetings.

- Conducted daily standup meetings and maintained communication within the team.

- Tested defects logged in JIRA and identified new test cases.

- Executed API testing and SQL queries for data validation.

- Created Scenarios and test cases based on Story.

- Once new build is deployed to QA, communicated with team members to start functional testing.

- Logged bugs in JIRA.

- Tested defects that were logged in JIRA by other teams.

- Communicated with DEV teams if showstopper bugs found.

- Once functional testing is done, communicated with team members to start regression in Stage environments.

- Did Desktop regression in multiple browsers (chrome, IE, Firefox etc.)

- Did regression in different devices (android phone, iPhone, iPad, Galaxy Tab etc.)

- Gave “Go/No Go” to release management team for the weekly Cloud release artifacts.

- Tested API’s for data validation, Modified Json in Notepad ++. Validated Json in JSONLint . Posted Json using Postman. Sometimes Compared Json with JSON Diff.

- Used EditThisCookie tool to modify cookies in Chrome browser.

- Extensively used Chrome DevTools to inspect web pages.

- Used Splunk query to monitor deployed code in MTE, Stage and prod environment.

- Monitor Splunk logs in MTE, Stage, and Prod environments.

- Ran Jenkins jobs to deploy Cba, Panda and Kraken artifacts to different environments.

- Used Spyder/plunger tool to flush cached data for CBA, Panda and Kraken.

- Tested different Cba, Panda, Kraken ‘Live config ‘switches to change user experiences in Prod, Stage and MTE environments.

- Tested newly created Falcor routes (API endpoints) in TCFB app.

- Created/ published coral assets and tested in site-control pages.

- Tested JavaScript STIPS in prod for emergency fixes.

- Used Kibana in lower environments for graphs and query.

- Used ‘Checkmark’ tool to deploy new CBA, Panda and Kraken code to Prod.

Environments/Tools: DevOps,Windows, macOS, Apple iOS, Android, Java, GitHub, Bootstrap, HTML, CSS, Atlassian JIRA, Jenkins, REST Client, Hip Chat, Splunk, Kibana, Serenity, Cucumber

Carlson Wagonlit Travel, Minnetonka, MN March ’11-July ‘14

Senior QA Analyst

Project: Symphony Express (SyEx)

- Collaborated in User Story review meetings and developed test scenarios.

- Conducted scenario demonstrations and updated the team on testing progress.

- Coordinated with offshore teams in the UK, France, and Ireland.

- Developed and executed test cases using QC.

- Managed and tracked defects in HP Quality Center.

- Manually performed booking actions across four GDS systems.

- Supported User Acceptance Testing (UAT) and production releases.

- Authored and shared QA documents and guidelines on SharePoint.

Environments/Tools: MS SQL Server management studio, Windows, MS SQL Server 2008 R2, Quality Center, Rally, Apollo, Sabre, Galileo, Amadeus, SharePoint, Global Meet, Adobe Connect, MS Office communicator.

Kroll On Track, Eden Prairie, MN Mar ‘10-Feb ‘11

Senior QA Engineer

Project: Power Control for SharePoint (PCSP) 2010

- Updated the team on project status in daily scrum meetings.

- Created and executed test cases using QC.

- Logged and tracked defects in HP Quality Center.

- Managed SharePoint team sites, lists, and libraries.

- Utilized Power Control for SharePoint site backup.

- Employed advanced SQL queries for data validation.

- Successfully restored data from offline backups to live SharePoint sites.

- Conducted compatibility testing of the "Power Control" software.

Environments: Windows XP SP2, Windows Vista SP1 Business, Enterprise, or Ultimate Editions, Windows 7 Professional, Enterprise, Ultimate Editions, Windows Server 2003 SP2, Windows Server 2008, Windows Server 2008 R2. The application used .Net 3.5 frameworks for GUI components and SQL Server access.

Express Scripts (ESI), Bloomington, MN Jun ‘09–Jan ‘10

SQA Analyst.

Project: Accumulator 13, R2

- Configured benefits through Enterprise Benefit Systems (EBS).

- Created Divisions (Divs), Groups, and Members in the Mainframe system.

- Efficiently processed claims and adjudicated them.

- Managed various types of claims, including deductibles and copays.

- Oversaw claims for different networks and beneficiaries.

- Handled claims for specialty drugs.

- Managed claims reversals and reprocessing.

Environment: IBM Main Frame Z OS, Mercury Quality Center, SQL, DB2, Windows XP, QMF for Windows, AIX, SQL server 2005, Java, Oracle SQL Developer, UNIX, MS Office.

Pearson Vue, MN Dec ’07- Sep ’08 Senior QA Analyst (Finance, and BI team)

- Developed test scripts for functional, system, web, and Data warehouse testing.

- Documented and escalated defects.

- Managed test cases, scripts, and results in Clear Quest.

- Actively participated in Requirements and Design review meetings.

- Executed SQL queries for data validation.

- Ensured data integrity between source and Staging.

- Conducted spot checking and record counts.

- Supported late arriving data mechanism.

- Utilized SSIS and Informatica.

Environments: Mercury Quick Test Professional, IBM Rational ClearQuest, SQL server 2005, SSIS, Informatica, SQL, Oracle, Windows XP, MS Office.

Education:

- Master's in Telecommunication and Networking, Saint Mary’s University of Minnesota.

- Bachelor of Science in Computer Information Systems, Saint Cloud State University.

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