Michael Collins

ad3f5z@r.postjobfree.com 773-***-**** Buffalo Grove, Illinois

EXPERIENCE

Xerox Bolingbrook, Illinois

On-Site Field Engineer Technician at NCH Hospitals 2018 – Current

• Maintained a copier and printer fleet of 1500 machines for a large Hospital Network Account and its off-sight locations through diagnosing & repairing Xerox Copiers & Hewlett Packard Printers

• Demonstrated expertise with a 96% on final exam on machine subject matter involving diagnosis, part replacement, & electric theory, placing in the 90th percentile of the new-hire class, followed by reoccurring new equipment assessments on a yearly basis

• Trained 4 new team members on maintaining a copier and printer fleet, parts order placement, & customer facing communications

• Maintained a copier & printer Parts Database used daily as a central hub for inventory tracking Genesis Technologies Northbrook, IL

Technical Support & Network Laser Printer Technician 2003 – 2017

• Coordinated targeted IT solutions for 10-15 medium to large customer accounts per week by troubleshooting machine malfunctions & decreasing technician on-site visits by 20% through fault code analysis and resolution

• Arranged 20-40 technician dispatch work orders per week through diagnostic testing & account prioritization

• Maintained a printer Parts Database used daily as a central hub for inventory tracking

• Managed the post-purchase experience through upwards of 60 monthly customer driven solutions surrounding defective product claims and appropriate resolutions on a case-by-case basis

• Responded to incoming sales leads through account evaluations in industries such as Health Networks, Real Estate, & Public School Systems, leading to 4 large contract acquisitions as the sole representative that closed each agreement

Preventative Maintenance Laser Printer Technician 2001 – 2003

• Administered preventative maintenance on functioning printers & repair maintenance on compromised printers

• Trained 2-3 new team members per year on machine diagnostics, parts order placement, time management, & prioritization

Clybourne Metal Finishing Company Chicago, IL

Sales & Office Manager 1987-2001

• Completed training in all phases of the business including operations, product lines, sales, & distribution with contribution to increasing revenue in sales year over year

• Prioritized & delegated tasks, provided motivation & direction to create a positive work environment and ensure accurate on-time completion

TECHNICAL SKILLS & ACCOMPLISHMENTS

• Certified on Xerox Copier Maintenance PM-4 Parts Database

• Service-Now Ticketing & Inventory Software Remote-Tech Ticketing & Inventory Software

• Critical Thinker & Open to Learning Conversational in Spanish EDUCATION

• University of Illinois at Chicago January 1989 – June 1991

• High School Diploma New Trier High School

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