MARIA BOURNIAS

Astoria, New York

917-***-****

ad3f5q@r.postjobfree.com

Dedicated and tactical Customer Service Representative with significant knowledge and experience solving problems and providing excellent service in the Property Management and Heating & Oil industries. WORK EXPERIENCE

Administrative Assistant/Data Analyst

2/2022 to Present

DocGo

New York, New York

● Design and create meaningful data visualizations to report and communicate insights

● Collect and assimilate data from multiple sources both internal and external

● Provided administrative support to the department of one of the largest publicly traded health organization in New York City.

● Created forms and reports for prospective vendors to reduce the vendor vetting and on-boarding process.

● Communicated with clients about timelines and answered any questions. 311 Customer Service Representative (Contract)

11/2021 to 2/2022

Expedia Solutions

New York, New York

● Provides day-to-day customer service needs, inputting work orders, dispatching city staff to customers as required and following up with customers to ensure that work orders were completed to their satisfaction while providing excellent customer service

● Answers incoming requests in a friendly manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer equipment; directs requests to the appropriate department or agency for further action

● Performs follow-up on a variety of requests for information or public complaints; gives out information of a routine nature; refers inquiries to other sources as required; receives and answers minor operation problems for users

● Operates computer and telecommunication equipment; performs related routine clerical work; refers technical operation problems to appropriate personnel

● Assists with other CallCenter duties, such as emergency operations, special projects, and training responsibilities or other similar tasks.

Executive Assistant to the CEO/ Property Manager

10/2011 to 02/2020

Marathon Energy/Mega Management Corp.

Woodside, New York

● Managed the CEO calendar, including scheduling multiple daily meetings and speaking engagements

● Responded swiftly to CEO requests for information by liaising with other internal teams to gather inputs

● Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system.

● Provided excellent customer service, maintained resident records.

● Collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files.

● Prepared new resident leasing documents, managed file database and property operations Property Manager

02/2001 to 10/2011

GC Technical Construction Corporation

Astoria, New York

● Coordinated all property management, maintenance, development and construction activities associated with the daily operations of properties to ensure increased revenue and general performance is in line with company policies and standards.

● Reported property income, billed monthly charges and utilities while collecting and maintaining zero delinquency. Converted all handwritten reports, paperwork and record keeping into appropriate computer-based MS applications.

● Developed and maintain strong relationships with property owners, tenants, vendors, and contractors.

● Managed all administrative tasks, including work orders, service requests, rent and expense payments, property maintenance, and vendor compliance requirements.

SKILLS

Microsoft Office - 10+ years

Problem-Solving - 10+ years

Customer Service - 10+ years

Time management - 10+ years

Written and oral communication, negotiation skills - 10+ years EDUCATION

Bryant High School

Long Island City, NY

09/1985 to 06/1988

ADDITIONAL INFORMATION

Fluent in Greek

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