Customer Service Hospitality Specialist

RAFAEL CRUZ CABRERA

HOSPITALITY SPECIALIST

DETAILS

PROFILE

Experienced professional with a strong background in the hospitality and service ADDRESS

industry, complemented by a passion for the culinary arts and customer satisfaction. Demonstrated expertise in hotel and restaurant management, wine tastings, customer service, and salon operations. Skilled in overseeing teams, maintaining high-quality standards, and creating memorable guest experiences. Seeking opportunities to leverage my diverse skill set and industry knowledge to contribute to the success of a dynamic organization in the hospitality sector. 1917 5th Street West, Bradenton,

34205, FL

PHONE

+1-941-*******

E-MAIL

EMPLOYMENT HISTORY

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Barcelo Maya Beach & Caribe (May 2022 - 2022)

Food and Beverage Director

La Divina Pastora Restaurant (2019 – 2020)

Managing Director

SKILLS

Hotel Grand IBEROSTAR Packard (2018 – 2018)

Customer Service

Team Leadership

Food and beverages manager

Hotel Memories Miramar Havana (2014 – 2018)

Food and beverages manager

Occidental Miramar Hoteles & Resort (2014 – 2018)

Food and beverages manager

Opening Hotel Barcelo Havana City (2009 – 2010)

Food and beverages manager

Restaurant and Hotel

Management

Culinary Knowledge

Chef

Occidental Miramar Hoteles & Resort (2008 – 2009)

Problem-solving Occidental Miramar Hoteles & Resort (2005 – 2009) Head of Salon of specialized restaurants

Kohly Hotel (2004 – 2005)

Head of Hall

LTI Hotels Panorama (2002 – 2004)

LANGUAGES

ENGLISH

Saloon Manager, Italian and German restaurant

NH Hotels Central Park (2001 – 2002)

Hall Captain

TRYP Cayo Coco Hotels (1996 – 2001)

SPANISH Restaurant and Buffet Manager

TRYP Cayo Coco Hotels (1994 – 1996)

Hotel management training

INTUR Investments (1993 – 1994)

Investor

Embassy Suites Hilton Sarasota (Oct 2023 - Present) Food and Beverage Director

Zota Beach Resort Longboat Key ( Jul 2023– Oct 2023) Line Cook

Restaurante Antojitos Cuban Cusine ( Sept 2022- jun 2023) Assistant Manager

RAFAEL CRUZ CABRERA

HOSPITALITY SPECIALIST

EDUCATION

School of Higher Studies of Hospitality and Tourism (2017) Habanosommelier Course

School of Hospitality and Tourism of Havana (2013) Hotel Master Course

School of Hospitality and Tourism of Havana (2011) Events and Banquets Course

School of Hospitality and Tourism of Havana (2010) Enology, viticulture and Italian Wine Legislation. AIS

School of Hospitality and Tourism of Havana (2010) Italian Wine Course

School of Hospitality and Tourism of Havana (2009) Sommelier Course, Sommelier Club

School of Hospitality and Tourism of the (2009)

Practical Sommelier course

School of Hospitality and Tourism of Havana (2008) Sweet Wines Course

School of Hospitality and Tourism of Havana (2007) Postgraduate: Food Quality

School of Hospitality and Tourism of Havana (2007) Postgraduate: Molecular Gastronomy

School of Hospitality and Tourism of Havana (2007) Postgraduate: Quality Management

School of Hospitality and Tourism of Havana (2006) Coffee, Tobacco and Rum Course

ЕНТРЕ (2002)

Management Techniques Course

EHTPE (2002)

Personalized customer service course

ЕНТРЕ (2002)

Personalized customer service course

ЕНТРЕ (2002)

Communication skills course

EHT (1996)

Theoretical and practical English language course

EHT Ciego de Avila (1996)

Hotel management

• EНТ (1995)

Sales technician in travel agency

Central University of Las Villas Marta Abreu (1992) Mechanical engineer

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