John R. Ball

*** ****** ****** ***** *****, WV **313

Cell 919-***-**** ~ mailto:ad3f3o@r.postjobfree.com

E D U C A T I O N

AAS in Electronics Engineering Technology, Wake Technical Community College 1991

E M P L O Y M E N T

Sodexo CTM

BMET Specialist 10/2021- Present

Solely responsible for coordinating Planned and Corrective Maintenance with equipment vendors to ensure repairs and PM’s are being completed in a timely manner so the lab(s) can be compliant with CAP policies for all 4 hospitals and ambulatory sites for Charleston Area Medical Center. Issue PO’s for any service that is not under contract. Perform repairs and PM’s an any piece of equipment that is either no longer supported by vendor or manufacturer. Another responsibility is to perform RPM checks on all centrifuges in all the labs quarterly. Another function is to perform Electrical safety inspections on all incoming lab equipment. Responsible for ordering office supplies for the biomedical shop and other tasks as needed.

Ventana Medical Systems, Inc/Roche Diagnostics

Field Engineering Specialist 9/2007 –10/2021

Repair, maintain and adjust Ventana/Roche instruments used for the automation of slides in hospital, clinical and medical research labs. Disassembles malfunctioning instruments and examines and tests mechanisms and circuitry for defects. Replaces or repairs defective parts, reassembles instrument and tests assembly for conformance to specifications, inspect instruments and test equipment periodically and adjust calibration to ensure functioning within specified standards. Calibrate instruments or test equipment according to established standards, and train customers on instrumentation. Travel required, mainly in own territory, but may be required to travel throughout the US on a short notice. Monitors work to ensure quality, and continuously promotes Quality First Time. Currently certified on all Roche Tissue Diagnostics platforms.

Millipore Sigma Corporation

Customer Care Engineer 6/2005 – 07/2007

Primary duties include, but not limited to the installation, repair and preventative maintenance of water purification systems in hospitals, research labs, medical labs and Universities and colleges. Developed territory management skills by maintaining a large territory which covers all of North Carolina and Northern South Carolina, stretching from the beach to NE border of Georgia. Also responsible for maintaining a relationship with customers and tending to their needs. Maintained both a truck stock and a warehouse stock of parts to keep downtime of equipment to a minimum. Submitted expense reports for company travel on a weekly to bi-weekly basis for rapid re-imbursement.

Decision One Inc.

Customer Service Engineer 7/2004 –6/2005

Specific duties include but are not limited to installing Fuji Frontier Minilab photographic processors in customer locations. Included in the installation process is setting up hardware and loading and testing software for the computers used to run the minilabs. Also responsible for training the customer on how to use the equipment. Other duties include performing break/fix work on malfunctioning equipment. These duties include troubleshooting problems, repairing problems when they occur, loading software when needed and answering any questions the customer may have about the equipment or procedures.

Qualex/Kodak Service & Support

Technical Support Specialist 9/2000 – 4/2004

Specific duties included but not limited to assisting field service technicians in the troubleshooting and repair of various 1 hour photo labs, both analog and digital processes included. Included in this process is the logging and tracking of various problem stores to make sure that these stores can be repaired in a timely manner. Acquired a working knowledge of Windows 2000 professional as well as some minor networking knowledge. Occasionally would travel to various districts and assist field techs with repair of equipment.

Field Service Technician 1/2000 – 9/2000

Specific duties included traveling to customer locations to troubleshoot and repair problems and issues with 1 hour photo labs. Checking electrical wiring, using a volt meter, reading schematics and testing and/or repairing defective components were practiced in a significant way to make certain the equipment was up and running in a timely manner. Preventative maintenance was also performed at preset intervals. Tracking truck stock and logging vehicle miles was also performed on a daily and monthly basis.

Re-manufacturing/Repair Technician 6/1997 – 1/2000

Specific duties include, but are not limited to the complete re-manufacturing process of one hour photographic labs which are used in the retail market, such as Target stores, CVS, Kerr Drugs and others. The process consists of assembly of said machine, complete testing and the troubleshooting of any problems that the equipment may have, repair as necessary for shipment into the stores. Special projects are also performed such as installation of customizers on the labs. Responsible for the implementation of modifications and improvements to the equipment.

Pak-Tec Incorporated

Service Engineer 10/1993 – 6/1997

Developed skills in the maintenance and service of Industrial Ink Jet coders, hot melt applicators, laser marking systems, and indent marking systems for companies that specialize in production and/or packaging of products for consumer utilization; Enhanced troubleshooting skills to board level; developed understanding of both Windows 3.1 and 95. As a field service engineer, improved customer relations as a liaison between employer and customer; assisted operators over the phone concerning problems associated with their equipment; Trained operators and technicians in both operation and maintenance of equipment.

Systel Office Automation

Technical Specialist 10/1991 – 10/1993

Specific duties included service of over 150 copiers of various models manufactured by Ricoh and Panasonic and preventative maintenance of some copiers when time was due; improved troubleshooting skills; developed time management and territory management skills; Acted as a liaison between employer and customer thus improving customer relations skills.

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