Payal Sharma

408-***-****

ad3f2q@r.postjobfree.com

Highly dedicated individual seeking a challenging position in customer service with a focus on delivering exceptional experiences. Proven skills in managing customer interactions, effective communication, and problem-solving. Adept at handling various clerical tasks and providing top-notch service to ensure customer satisfaction. May 2019 – May 2022 : Hubbard Elementary School, San Jose, CA Paraeducator

● Assisting the teacher with all her work

● Engage with kids during lunch time games and activities

● Helping the teacher during recess by watching the kids and assisting them

● Teaching daily lessons to the kids and helping them with their projects December 2018 - May 2019: CVS Pharmacy, San Jose, CA Pharmacy Clerk

● Worked with arranging and handing out specific medications for patients.

● Helping out customers over the phone and providing them service related to their medications.

January 2018 - June 2018: California Check Cashing, San Jose, CA Customer Service Representative

● Payday cash advance loans to customers on a daily basis.

● Assisted clients in sending money via Western Union to various countries.

● Verified client check numbers to ensure check cashing.

● Proactively contacted customers for loan repayment, negotiating payment plans and arrangements to ensure timely settlement of accounts. March 2009 - February 2010: SGS Memorial College, Punjab, India Teacher

● Taught Political Science and History to students

● Tutored students after office hours

April 2009 - March2011: Punjab University - Chandigarh, India Masters in Computer Application

March 2009 - February 2010: Punjab Technical University - Jalandhar, India Post graduation

March 2005 - February 2008 Talwandi, India

Bachelors of Arts

● Proficient in various office software programs

● Self-motivated and enthusiastic individual

● Fast learner who works well independently and in group

● Fluent in English, Punjabi, and Hindi

● Microsoft Word, Excel, WordPerfect

● Knowledge of Windows 98 and Powerpoint

● Excellent math skills

● Tenacity and diligence during challenging assignments

● Versatility, adaptability, and willingness to tackle new responsibilities

● Cheerful, responsible, and reliable

● Extremely polite and accommodative team player

April 2017 - April 2018 : East Valley Hospital, San Jose, CA

● Scheduled appointments

● Answered telephone calls/took messages

● Assisted clients in locating appointment building

● Worked with clients in registering for, “My Health Online”, for clients to schedule their appointments

August 2015- July 2017: Kidango Preschool, San Jose, CA

● Prepare lunch for the kids

● Assist the teacher with all work

● Watch kids during class and recess

● Participate with kids with their games and activities

● Read books to the kids during storytime

● Help kids with their assignments and projects

● Completed Medical Administration and Electronic Health Record Course

● CPR and First Aid Certified

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