JENNIFER CUEVAS

*** * **** ** ***#**, Alamo, TX *8516/Cell 956-***-**** Email: ad3f2d@r.postjobfree.com

OBJECTIVE

It is to work and grow and learn from your company so we both can watch it succeed and continue to grow. I have recently worked for two prominent and well respectable banks. The knowledge that I have obtained through the past five years has opened my eyes to more opportunities and makes me want to strive to be more successful in my future endeavors.

Work Experience

08/22/2022-10/26/2022

Manpower

I would receive inbound calls for HHSC and would assist clients and how to apply for benefits and where to apply. Also assist with resetting internet password for the main website. Explained different Medicaid plans to the client to see which one would benefit the client and qualify for. Furthermore, advise clients on processing times and they will receive notices by mail for approval or denial.

10/20/2021-07/15/2022

NLB Services

Assisted clients with health plans by changing their PCP when needed. They also would call to inquire about information regarding different specialists for different needs. Furthermore, I would also update the clients’ demographics if they needed to be updated, such as phone number and address.

02/2021-09/2021

Manpower

Responsibilities On one project I would register veterans to receive the Covid vaccine. On the other project I would oversee flyers screening before they were about to fly out. . We would see if they were approved or denied based on the information provided to us based on their Covid test. On this information we would approve or deny the flyer to fly out.

04/2017-06/2020

Atento Call Center

Mortgage Customer Service Representative

I would take loan and mortgage payments from various loan accounts. Furthermore, I would disclose to the clients when or if their escrow increased or decreased and what may have caused the infraction. Normally it was caused due to a change in the customers value of their property taxes or homeowners’ insurance that it could change annually.

01/2015-04/2017

TeleTech Corporation

Customer service representative.

Assist customers with transferring funds from saving to checking or checking to savings. I would also do basic troubleshooting for the customer online banking resetting of the customer online password if the client was locked of the company’s website.

EDUCATION

Everest Institute 06/2010- 2/2011 GPA 4.0

· Pharr-San-Juan Memorial High School 09/1997-02/1999 GPA 3.4

REFERENCES

Guadalupe C Hinojoa 956-***-****

David Cuevas 210-***-****

James Chavera 956-***-****