Customer Service Project Coordinator

Nancy Moore

Tucson, AZ *****

*************@*****.***

+1-520-***-****

Extensive customer service experience with a strong background in sales. Ability to create work environments that are conducive to team approaches. Excellent communication skills both orally and in writing Authorized to work in the US for any employer

Work Experience

CSR/Sales

QDI surfaces - Tucson, AZ

January 2023 to November 2023

Assist clients with stone, tile,vinyl and turf selections Places and receive orders. Schedule deliveries,take payments,prospect,follow up with existing clients. Showroom coordinator and marketing.

Project Coordinator

Arizona Building Contractors - Tucson, AZ

August 2020 to June 2022

• Set project goals and schedule with owners and team members.

• Prepared presentations for customers and staff members detailing project scope, progress and results.

• Managed work streams for both routine and special projects simultaneously. Account Manager

Prosource - Tucson, AZ

December 2015 to March 2020

• Assist clients with selections of floor covering, cabinets and window coverings.

• Place orders and followed up. Contacted client upon arrival to make pickup arrangements.

• Collection payments and reconcile end of day.

• Generated $100,000 plus in revenue each month with a book of 70 accounts. Showroom Manager

Flooring America - Tucson, AZ

September 2013 to July 2014

Cultivated lucrative relationships with clients through active engagement, issue resolution and

• Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.

• Kept the showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.

Education

High school diploma in Social Services

Pima community college Tucson - Tucson, AZ

March 1982 to July 1984

Skills

• Organization skills (10+ years)

• Sales (10+ years)

• Multi-tasking abilities (10+ years)

• Upgrades ® Originality (10+ years)

• Customer relations (10+ years)

• Creative and artistic (10+ years)

• Customer needs assessment (10+ years)

• Product specifications (10+ years)

• Project requirements (10+ years)

• Project Coordination (10+ years)

• Project Management (10+ years)

• Interior Design (10+ years)

• Order Entry (10+ years)

• Office experience (10+ years)

• Microsoft Word

• Customer service (10+ years)

• People Skills (10+ years)

• Account Management (10+ years)

• Salesforce (10+ years)

• Microsoft Outlook (10+ years)

• CRM Software

• Negotiation (10+ years)

• Presentation Skills (10+ years)

• Microsoft Excel (1 year)

• QuickBooks (1 year)

• Phone etiquette (10+ years)

• Communication skills

• Retail management

• Merchandising

• Upselling

• CRM software

• Account management

• Cash handling

• Cold calling

• Project management

• POS

• Pricing

Certifications and Licenses

ADL B13279576

February 2020 to February 2026

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