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Technical Support Management

Location:
Westfield, NJ
Salary:
120000
Posted:
February 07, 2024

Contact this candidate

Resume:

David A. Stankiewicz

*** ******** ***

Westfield, NJ 07090

Phone: 908-***-****

ad3f1d@r.postjobfree.com

Summary

Accomplished Technology Leader with a strong background in Service Delivery, Project Management, Field Technology Integration and Support, Team Building and Strong Customer Relations. Experienced in Healthcare, Financial, Construction, Shipping and Pharmaceutical industries.

Work Experience

CCC Services/United States Maritime Alliance [2022-Present]

125 Chubb Ave Lyndhurst, NJ

Position: General Manager – IT Operations

Responsible for the strategic planning, implementation and delivery of technology, endpoint management and Cybersecurity practice delivery for more than 13 shipping ports on the United States East Coast. Primary strategic focus is on the delivery of digital migration from on-prem to SaaS platforms, effective data governance, incident, problem and vendor management, end user support and building disaster recovery and compliance plans.

SkanskaUSA Inc [2010 - 2022]

350 5th Ave New York, NY

Position: Regional Information Technology Manager – Northeast and Midwest

●Led team of System Support Engineers spanning multiple offices whose responsibilities range from the daily technical support of corporate offices to the mobilization and desktop support of project sites ranging in dollar value from $500K to $4B

●Establish and maintain relationships with key business stakeholders including C-suite level employees for multiple business units

●Manage the delivery and asset management of day-to-day information systems and support of computing resources for 10 corporate offices and 90 remote construction project offices in the Northeast and Midwestern regions

●Member of hardware technology group that functions as the decision makers for new hardware/software/BIM architecture standards and rollout processes

●Implemented Agile methods across multiple regions in the role of Scrum Master for Skanska’s Exchange Online and Intune rollout with a goal of 10,000 mailbox migrations

●Created vendor selection process currently in place for over 200 active project locations nationwide in order to choose scalable SaaS service solutions based on staffing levels at each location

●Established and maintained SLA adherence by auditing and monitoring ServiceNow

●Led a team of field engineers, support personnel, and communications staff for successful migration of 40 on premises Windows file servers to a Box Enterprise cloud solution

●Conducted quarterly reviews of IT staff and vendors with business leaders in order to meet internally defined SLAs.

●Successfully maintained fiscal responsibility of 4 separate regional IT direct budgets and a single national budget totaling over $2M annually

●Participated as a member of the internal Cybersecurity Response Team to provide guidance to the business in order to better align with the NIST Five Functions to ensure data protection and IT governance adherence across company platforms

●Team lead for ServiceNow rollout project where incident, problem and request management workflows were developed along with KPI integration and knowledgebase creation

RCDolner LLC [2008 – 2010]

2 Penn Plaza East Floor 11, Newark NJ

Position: Information Technology Manager

●Responsible for a team of 2 consultants and 2 desktop support technicians in training new users, day to day operations and the implementation of new technologies.

●Provided multiple site-wide hardware and software support, installation and customer relations in a multi-server LAN/WAN corporate environment with 300 end users between 2 corporate offices and 5 project job sites.

●Designed and built desktop and laptop standards to expedite rollout and support capability.

●Worked with Senior Management Team to prepare budgets for upcoming fiscal year.

SkanskaUSA Building [2006 - 2008]

1633 Littleton Road, Parsippany NJ

Position: Systems Engineer

●Designed, built, implemented and supported network, server and desktop environments for multiple construction jobsite field offices including the 2 largest sites in SkanskaUSA Building’s history.

●Provided desktop and server support for corporate headquarters and satellite offices as needed.

●Provide direct support and guidance to multiple business groups and executive staff on LAN/WAN hardware, software, and usage issues, including Videoconferencing, Citrix Remote Management software, and VPN Applications

Technical Experience: Microsoft and macOS Operating Systems, O365 Suite, MS Azure, MS365, GSuite, AWS EC2, VMWare vSphere, Box Enterprise, Salesforce, SAP CRM, Microsoft Exchange Online, ServiceNow, Azure DevOps, Powershell, Airwatch, Intune, jamf Now, Okta IAM, Cisco Meraki Routers and POE switches, Ubuntu, Linux Mint exposure to SQL Server

Education

Fairfield University

B.S. Business Management [1996]

Certifications

Microsoft Certified Professional [1999]

ITIL Foundations [2015]

SAFE Scrum Master [2021]

Azure Fundamentals [In Progress]



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