Ernesto

Vargas Ernesto Vargas

Canyon Country CA, 91351

661-***-****

ad3f1a@r.postjobfree.com

ㅡ

Skills

Software: IBM SPSS, Microsoft Word, Excel, Transana, Shopify, SalesForce, Fishbowl

Qualitative Research E-Commerce

Critical Thinking Business Development

Writing Web Curation

Sales Data Entry

ㅡ

Experience Flamemaster Corporation / Sales Associate December 2023 - Present

- Reviews, processes, and maintains incoming sales orders from various high networth companys using Fishbowl software

- Acts as a liaison between client and the various departments within the company

-Provides excellent customer service to clients about pending orders, estimated ship dates, and all around information on production of goods

-Authorized to quote clients on current prices and size changes

-Creates daily reports on pending orders and order production chain The RealReal / Account Luxury Manager

August 2022 - April 2023

-Brought in over $2 million in merchandise which include high value items from marquee brands in under 9 months

-Built and maintained relationships with high networth clients with great success in repeat business while providing a luxury experience on behalf of the company

- Provided phenomenal customer service and serving as an successful communicator between client and various departments within the company

-Efficiently managed over 1000 accounts within the San Fernando Valley using SalesForce

-Contributed to a healthy team environment by mentoring new hires on daily outreach, time management, and strategies to maximize client appointments and sales inventory

-

NOT JUST A LABEL / E-Commerce Intern

October 2021 - February 2022

- Responsible for approving/disapproving product inventory and general upkeep of Not Just A Label website using Shopify tools and linked apps

-Listed new products on marketplace daily in accordance to marketplace and company guidelines

-Developed copywriting headlines and descriptions for new inventory

-Maintained and updated FAQ blogs depending on company changes

-Created recruiting systems for local designer onboarding resulting in more holiday sales

- Curate both men's and women's clothing selection on shopify along with subheadings on website

- Provide exceptional and timely customer service regarding orders, payments, returns, and general questions about our platform

- Provide designer services regarding orders and explaining shop business model

- Designer seller consulting on who gets accepted onto the shop website

- Responsible for image and banner changes on home page and related subheadings

Books & Booze LLC / Business Development Intern

June 2021 - August 2021

- Created a 10-year business plan for future direction of company

- Created timeline for future intern/employee hiring

- Consulted on different banking options for employer

- Created business partnerships with university events for future hiring recruitment

USC American Studies & Ethnicity Department / Office Assistant Sep 2019 - May 2022, Los Angeles, CA

- Responsible for maintaining office protocols and general cleanliness throughout the office

- Sorted and delivered mail to department faculty

- Organized conference rooms for weekly department meetings

- answered in-depth student questions on classes and department clearances in person or by phone call

Community College to PhD Program at UCLA / Research Fellow Sep 2018 - May 2019, Los Angeles, CA

- Designed and conducted qualitative research project on Latino men in the Santa Clarita Valley

- Created interview schedule with 10 questions including follow up questions used for overall project

- Experience in writing research grant proposals

- Presented results at CC2PhD Interview Research Symposium at UCLA

La Clave / Research Assistant

June 2018 - May 2019, Los Angeles, CA

- Transcribed, coded, and reviewed patient, caregiver, and community member interviews on Schizophrenia using Transana software

- Managed and analyzed large data sets consisting of over 100 different caregiver and patient data using SPSS software ㅡ

Education University of Southern California / Comparative Literature B.A June 2019 - May 2022, Los Angeles, CA

College of the Canyons / General Studies A.A

August 2016 - May 2019, Valencia, CA

Member: The Scroll: 1880 Project Student Editorial Board Student Coalition Against Labor Exploitation (S.C.A.L.E) USC Fashion Industry Associates

Languages: English, Spanish (Fluent)

ㅡ

Awards Fall 2020 Provost’s Undergraduate Research Fellowship

Contact this candidate